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Manage your Swift card

The best way to manage your Swift card is to register it online. This also helps you protect the money on your card.

When you’ve registered your Swift card, you’ll be able to:

 

Register your Swift card

If you bought your Swift card online, you’ll already have registered your card. Log in to your account if you want to make any changes.

If you bought your Swift card from a Payzone store or a travel centre, you’ll need to create an online account.

Register your Swift card on the registration page. You’ll need your Swift card number and postcode to do this.

You can also register more than one card on your account. To add another card, log in to your account and click ‘add a new card’ to your existing account.

 

Cancel or pause your Direct Debit payments

You can cancel your Direct Debit payments online. You need to do this at least 14 days before your next payment is due.

You can also pause payments if you’re not using your Swift card for a while. You can only pause payments for one month or more. The longest time you can pause payments for is 6 months. After that, your account will be cancelled and you’ll have to get a new card.

Contact Customer Services if you need to pause your Direct Debit. You need to do this at least 14 days before your next payment is due.

Customer Services
Phone: 0345 303 6760
Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm

 

Change your account details

Log in to your account to change things like:

  • your address or personal details
  • your payment method

 

Check your balance and see your journey history

If you want to check how much money you have left on your Swift card or see your journey history:

You can also check your balance by going to an on-street Swift collector machine. Hold your card to the reader and it will display your balance

You can visit a travel centre with your card and ask a member of staff to check your balance for you.

 

Change your ticket type

Contact Customer Services if you want to change the ticket loaded onto your card. For example, if you want to extend from travelling in train zones 1 to 2 to zones 1 to 5.

Customer Services
Phone: 0345 303 6760
Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm

We may need to block your current Swift card and issue a refund for any remaining travel. This depends on the type of ticket you have and the type you want to change to.

You’ll then need to buy your new ticket. We’ll send it to you on a new Swift card. You’ll get your new card within 5 working days.

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