Giving you a helping hand to work
Workwise travel support gives eligible jobseekers and apprentices 50% off most Network West Midlands travel passes for up to three months when they start a new job. You can also apply if you are increasing your hours to 16 or more.
To apply, you must first read the “Important Applicant Information” to confirm your eligibility and to check the scheme meets your needs.
To complete your application you must use our online portal. Unfortunately, we cannot accept applications, including evidence only, made by post, e-mail or in person.
To be eligible to apply for workwise travel support, you must be able to meet the following requirements:
Important information regarding the Network West Midlands Travel Pass.
If your application for workwise travel support is accepted, you will be offered 50% off an eligible Network West Midlands travel pass for up to three months. You will purchase either a bus (only) or bus, train and tram travel pass, but your pass will only be valid for travel within specified zones or areas of the West Midlands. We do not offer any travel pass that would permit travel by bus, train or tram outside of the West Midlands. If your place of work is outside of the West Midlands, we may be able to help you travel up to the “border” stations or stops, but a portion of your journey (and return) would need to be paid by you.
We’re sorry but workwise travel support can’t help:
You won’t be able to receive workwise travel support if you don’t abide by our terms and conditions
Congratulations on finding a job! You will now be able to apply for a discounted Network West Midlands travel pass to use within the Network West Midlands area.
Discounts are available for 'bus only' and 'bus, train and tram' travel passes. Discounts are currently not available on 'train only' travel passes, but you may find that purchasing a discounted 'bus, train and tram' travel pass is less expensive than a full price 'train only' travel pass for the first three months.
How to Apply
All applications for workwise travel support must be made online through our application portal.
Before applying, please ensure you have all the information you will be asked for, including:
To start your application, click “Apply online” below.
Q: What is workwise travel support?
A: Workwise travel support gives eligible jobseekers and apprentices 50% off eligible Network West Midlands travel passes for up to three months when they start a new job, or increase their hours to 16 or more per week if already employed.
Q: Can I apply over the phone/e-mail or in person?
A: No, you must apply online
Q: Can workwise travel support assist me if my place of work is outside of the West Midlands area?
A: Unfortunately, we cannot provide a discount to any travel passes for destinations outside of the West Midlands. You may be eligible to purchase a travel pass which could help you get to “border” stations or stops, but beyond this you would need to purchase and pay for any additional onward travel, including any return journey to bring you back into the West Midlands zonal area. Please e-mail us at firstname.lastname@example.org for travel advice prior to applying if you’re unsure
Q: What if my Swift card does not work?
A: Contact the Customer Service Centre on 0121 214 7436.
Q: What do I do if I lose my ticket?
A: Contact the Customer Service Centre on 0121 214 7436.
Lost or stolen travel passes and Swift cards can be replaced but please take into consideration when your card is due to expire as it may not be reasonable to replace travel passes which have a short validity period left on them.
Your replacement travel pass/Swift card will expire on the original expiry date on the lost travel pass/Swift card. A replacement fee of £7.50 will be payable by credit or debit card at the time of notifying West Midlands Combined Authority.
Q: Can I use my existing Swift card?
A: The 50% discount offer cannot be transferred onto your current Swift card yet, but we are working to make this possible. Until then we can only issue new cards. Sorry for any inconvenience this may cause.
You will need to keep hold of the new Swift card we send you, when you come to purchase your second or third month ticket, we will not send you a new Swift card, and you will need to “collect” your purchase by scanning your existing Swift card at your nearest Swift collector. You can also use the Swift app on Android to “collect” your purchase.
Q: What do I do if I have an existing Swift card that has credit on it?
A: We may be able to arrange for your new card to start when your credit runs out, contact the Customer Service Centre on 0121 214 7436.
Q: If my job falls through, what do I do with the ticket?
A: You can make one application only per year, so please contact Customer Service Centre on 0121 214 7436 for advice.
Q: Can I use my travel pass/Swift card for social purposes?
A: Yes, you can use your ticket for purposes outside of commuting to work. There are no restrictions on your travel pass/Swift card.
Q: Will my employer know I have received workwise travel support?
A: Sometimes it may be necessary to contact your employer to verify your employment details.
However, if you provide sufficient supporting documentation with your application we will not have to contact your employer. Network West Midlands reserves the right to contact employers to verify information provided on application forms.
Q: Do I have to supply a brand new photo or can I use an existing one such as my Photocard?
A: A new digital photograph is required. Guidance on acceptable photos is provided on the application portal.
Q: How do I buy further passes once workwise support has finished?
A: For a Swift card: You can register your card online and top it up with further travel.
For a paper network pass: you can use your photo card to purchase further passes from any train station, travel agent or Travel Information Centre.
Q: How do I buy an Add On ticket for the train?
A: Add-On tickets are used only to extend train journey to out-of-county train stations – they cannot be used on the bus. You can buy Add-On tickets for your network pass from any train station or Travel Information Centre. Please note Add-On tickets are not eligible for any discount and you would pay full-price for them.
Q: Can more than one person per household be helped?
A: Yes, there are no restrictions to in terms of the number of people who have applied from the same household.
Q: Can someone else apply for workwise travel support on my behalf?
A: You need to make the application yourself. Your Jobcentre Plus work coach can provide assistance with your application, but it is your responsibility and you are liable for the information provided on the application form.
Q: Can I apply for workwise travel support if I don’t have a permanent address?
A: Sorry you cannot. You need to provide the address where you live and where you will be travelling to work. This is where your travel pass/Swift card will be sent to. You must also live within an eligible area, please see “Important Application Information” section for further information.
Q: What if I don’t have a National Insurance number?
A: Unfortunately this would exclude you from workwise travel support.
Q: What if I am not claiming benefits or my partner claims for the family?
A: You can apply for workwise travel support whether you are in receipt of benefits or not. We require a self-certification from you if you are on benefits.
Q: What if I don’t have digital confirmation of unemployment benefits?
A: You will be able to continue through the application process but may need to upload your photograph again in this section to allow you to continue.
Once your application has been successfully submitted, you will need to contact your work coach or the DWP to obtain proof of your benefits and claim term to send us by e-mail at email@example.com. This may delay your application while we are awaiting additional information from you.
Q: How am I to pay for the transport until my workwise travel pass arrives?
A: Workwise is not able to cover travel costs whilst you wait for your ticket to arrive. Your Jobcentre work coach may be able to provide help. Please contact your Job Centre for further information.
Q: How do I register my card on the Swift website?
A: Please visit myswiftcard.com, you will be asked to enter your card number and postcode to access your account.
Q: Workwise used to provide free travel passes, so why do I have to pay?
A: Funding for the free travel pass has ceased. However, we have a new offer for most travel passes at 50% discount for the first three months of your new employment.
Q: Can I apply for workwise from my phone or tablet?
A: Yes, although our site is mobile-friendly, not all mobile or smartphones may support the functionality of our online application process, so if you encounter any issues or errors, in the first instance, please use a laptop or PC to complete your application.
If you’d like some more information about how workwise travel support could help you, contact us on the following:
Tel: 0121 214 7436
Write to us: WorkWise, 16 Summer Lane, Birmingham, B19 3SD