How can you help us, help you?
- Please check information across our website first, use the search feature in the header to help
- If your enquiry is about bus, train or tram services - service levels, complaints or tickets, then please check the latest information and contact the operator directly
Still need our help?
We offer several different ways for you to contact us.
Telephone - 0345 303 6760
Email - Please fill in the Contact Form below
Write To - Customer Services, PO Box 9421, Birmingham, B19 3TR
Customer Services Opening Times
- Monday to Friday 8am – 6pm (except Wednesday 10am – 6pm)
- Saturday 9am - 1pm
- Sunday and Bank Holidays – Closed
Christmas and New Year 2020 Opening Times
Please note the following changes to our opening times during the festive period:
Monday 21 December - Open 8am - 6pm
Tuesday 22 December - Open 8am - 6pm
Wednesday 23 December - Open 10am - 6pm
Thursday 24 December – Closed
Friday 25 December – Closed
Saturday 26 December – Closed
Sunday 27 December – Closed
Monday 28 December – Closed
Tuesday 29 December - Open 8am - 6pm
Wednesday 30 December - Open 10am - 6pm
Thursday 31 December - Open 8am - 6pm
Friday 1 January – Closed
Saturday 2 January - Open 9am - 1pm
Sunday 3 January – Closed
If your enquiry is urgent or time sensitive then it will be quicker to call us.
For travel pass enquiries we aim to reply within 2 working days. For all other enquiries we aim to reply within 10 working days.
Lost travel passes
Lost your travel pass?
You can replace the majority of these online!
Bus, Train and Tram Services
Buses, trains and trams are operated by private companies in the West Midlands.
Therefore, if you have an enquiry about a specific service or lost property, you will need to contact the operator directly.
Blind and Disabled Pass Applications
Please note it can take up to 8 weeks to process your application.
Would like to apply?
Find out how to apply for a new Disabled Person’s Free Travel Pass.
Spotted a problem with a stop, shelter or real time information screen?