Contact Us

Your comments, views and suggestions

Here to help

We love to hear your comments, views and suggestions and we always respond giving you peace of mind your views are heard.

If you've got a quick question, why not tweet us @networkwm

What would you like to get in touch about?

Bus, train or tram services

If you have a complaint about a specific bus, train or tram journey, you should contact the operator directly.

In the event that you are dissatisfied with the response provided by a bus operator, the Bus Appeals Body can provide an independent review, please contact

Bus Users UK
Terminal House
Shepperton
TW17 8AS

Tel: 0300 111 0001

Email: enquiries@bususers.org

Season tickets, Swift Cards, or Direct Debit

For urgent enquires please call us on 0345 303 6760

Lines open

  • Monday - 9am - 5pm
  • Tuesday - 9am - 5pm
  • Wednesday - 10am - 5pm
  • Thursday - 9am - 5pm
  • Friday - 9am - 5pm
  • Saturday - Closed
  • Sunday - Closed

Closed on bank holidays

For general enquiries email ticketing@tfwm.org.uk

For Swift card enquiries email swiftsupport@tfwm.org.uk

Help us deal with your enquiry by having any account or Swift card numbers ready and give as much detail as possible. 

Broken stops, shelters or screens

Our Fix it service is here to help keep our infrastructure in tip top condition. 

All you need to do is fill in our online form and the team will attend as soon as possible. 

Report a problem

Thanks for taking the time to report a fault to us. 

For all other public transport matters

If your enquiry is more detailed, our customer services team can help, just fill in the form below.

Please note we aim to reply within 10 working days, however some investigations may take longer. This is because we may need to liaise with an operator or third party in order to fully answer your query or complaint.

If you have a complaint, we will manage it in accordance with our Complaints Handling Procedure, as detailed here

Contact Us Form

Sometimes we may need to call you to resolve your enquiry quickly.

You can also:

Email: customerservices@tfwm.org.uk

Write to:

Customer Services
16 Summer Lane
Birmingham
B19 3SD

Or call us on 0345 303 6760

Lines open

  • Monday - 9am - 5pm
  • Tuesday - 9am - 5pm
  • Wednesday - 10am - 5pm
  • Thursday - 9am - 5pm
  • Friday - 9am - 5pm
  • Saturday - Closed
  • Sunday - Closed

Closed on bank holidays

 

Fix it


Spotted a problem with a stop, shelter or real time information screen?

Report it

Lost Passes


Replacing a lost pass depends on where you purchased the ticket, find out who you need to get in touch with. 

Find out more

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Swift Pay As You Go


If you pay cash fares to travel, PAYG is the smarter and cheaper way to travel by bus and tram in the West Midlands.

Find out more