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Contact us

How can you help us, help you?

  • Please check information across our website first, use the search feature in the header to help
  • If your enquiry is about bus, train or tram services - service levels, complaints or tickets, then please check the latest information and contact the operator directly


Still need our help?

We offer several different ways for you to contact us.

Due to Covid-19, our office at Summer Lane is no longer open to customers. Customers need to contact Customer Services using the contact details below or visit one of our Travel Shops.

Social Media - Twitter and Facebook

Telephone - 0345 303 6760

Email - Please fill in the Contact Form below

Write To - Customer Services, PO  Box 9421, Birmingham, B19 3TR


Customer Services Opening Times

  • Monday to Friday 8am – 6pm (except Wednesday 10am – 6pm)
  • Saturday 9am - 1pm
  • Sunday and Bank Holidays – Closed


Christmas and New Year 2020 Opening Times

Please note the following changes to our opening times during the festive period:

Monday 21 December - Open 8am - 6pm

Tuesday 22 December - Open 8am - 6pm

Wednesday 23 December - Open 10am - 6pm

Thursday 24 December – Closed

Friday 25 December – Closed

Saturday 26 December – Closed

Sunday 27 December – Closed

Monday 28 December – Closed

Tuesday 29 December - Open 8am - 6pm

Wednesday 30 December - Open 10am - 6pm

Thursday 31 December - Open 8am - 6pm

Friday 1 January – Closed

Saturday 2 January - Open 9am - 1pm

Sunday 3 January – Closed


Contact Form

If your enquiry is urgent or time sensitive then it will be quicker to call us. 

Contact Form

For travel pass enquiries we aim to reply within 2 working days. For all other enquiries we aim to reply within 10 working days. 

Contact Us

Lost travel passes

Lost your travel pass?

You can replace the majority of these online!

Replace your lost pass

Bus, Train and Tram Services

Buses, trains and trams are operated by private companies in the West Midlands.

Therefore, if you have an enquiry about a specific service or lost property, you will need to contact the operator directly.

Blind and Disabled Pass Applications

Already applied?

Please note it can take up to 8 weeks to process your application.

Would like to apply?

Find out how to apply for a new Disabled Person’s Free Travel Pass.

Fix it

Spotted a problem with a stop, shelter or real time information screen?

Report a problem

Customer Charter (Bus Alliance)

Working in partnership with all the bus operators of the West Midlands we are proud to deliver a Customer Charter.

Find out more about the Bus Alliance