Skip to main content

Safer Travel passenger code of conduct

Passenger Code of Conduct

The West Midlands public transport network enjoys a very low crime rate and is one of the safety public transport networks in the UK. However, the Safer Travel Partnership is driven to improve the safety and wellbeing of passengers throughout the network. 

The Passenger Code of Conduct communicates what is and isn't acceptable behaviour on a bus, train or on the Metro to promote safer travel for all passengers throughout the West Midlands.


Acceptable behaviour

  • Wait at the bus stop or station in a sensible manner
  • Ensure you have the means to travel - a valid ticket/pass or the correct change. Most buses will not give out change
  • Act safely and responsibly when travelling
  • Co-operate with staff - treat them and other passengers with respect
  • Ensure you are the only person to hear your music
  • Pick up all your litter & have respect for property
  • Respect other passengers' property and space 

Unacceptable behaviour

  • Using language which can offend
  • Smoking (including vaping and e-cigarettes), taking drugs or drinking alcohol on public transport or their premises
  • Behaving in a way that is considered anti-social e.g. no fighting, shouting, swearing, spitting, graffiti etc.
  • Pushing or rushing towards the bus/train/tram when it arrives - you may push someone into the path of the moving vehicle. Only board the vehicle once it has stopped and the doors are open. Let other passengers exit before attempting to board
  • Putting your feet on seats or vandalising public transport property
  • Committing any crime that affects our services, passengers, staff or property
  • Being abusive towards staff or passengers


Bad behaviour aboard public transport can give the wrong impression of your school or workplace to other passengers and your community. It may also discourage others from using public transport.

Visit Safer Travel Partnership for more information on the Passenger Code of Conduct and how the Partnership is making our public transport network safer.

Plan your journey

Plan your journey





Show me:

All transport


Mobility & Advanced search