Get an older person's travel pass
You can get a pass for free bus travel anywhere in England when you reach the female State Pension age. It does not matter if you’re a man or a woman.
The pass lets you travel for free during off-peak times:
- between 9.30am and 11pm, Monday to Friday
- all day at weekends and on public holidays
If you live in the West Midlands, you can use your pass on the buses from 9.30am until 11.59pm. You can also get free travel on:
- trains in the Blue Zone from 9.30am to 11.59pm
- trams from 9.30am until the last service of the day
If you want to travel before 9.30am, you can get a £1 single fare on National Express West Midlands buses. Show your travel pass to the driver and ask for a £1 single ticket.
If you often travel before 9.30am, you can get a pre-9.30 add-on ticket. Use our ticket finder to find pre-9.30 add-on tickets.
Check if you're eligible
You can find out if you've reached the age for free bus travel on the GOV.UK website.
You can get a West Midlands older person's travel pass if you live in the West Midlands. You must live at a property where council tax is paid to one of these councils:
If you do not live in the West Midlands, contact your local authority to apply.
Apply for an older person's pass
You can either:
If you apply through the post, send your application to the address on the form.
Renew your travel pass
We'll write to you 4 to 6 weeks before your pass expires and tell you how to renew it.
If you’ve lost your letter, you can still renew your travel pass online.
You should get your new pass 2 weeks before your current one expires. Contact Customer Services if you have not got it by then.
Phone: 0345 303 6760
Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm
Update the details on your travel pass
You can update your personal details online if your name or address has changed.
You can update your photo by email or by post. Send your new photo to Ticketing Services.
You'll need to send us:
- a new, passport-style colour photo
- your full name and address
- the 16-digit number on the front of your travel pass
Customer services - Ticketing
Transport for West Midlands
16 Summer Lane, Birmingham
Travel before 9.30am for COVID-19 vaccines
You can use your free travel pass before 9.30am on buses and trams if you’re getting a COVID-19 vaccine.
You might be asked for proof of your appointment.