Women’s Concessionary Travel Scheme

Apply and replace online

If you are a woman living in the West Midlands born between March 6, 1954 and November 5, 1954 you are now eligible for the Women’s Concessionary Travel Scheme for the West Midlands.

This travel pass gives free travel on bus and tram services during 'off-peak' times (between 09:30 until last service of the day Monday to Friday and all day at weekends and on public holidays). Click here to view a list of operators whose services the pass is valid on.

Need to travel before 09:30?

Travel before 09:30 Monday-Friday for £1 single-fare on National Express West Midlands buses. You can purchase this ticket from the bus driver by presenting your pass and asking for a £1 single-journey ticket. To find out more, please click here

You can also use Swift Pay-As-You-Go (PAYG) service to pay for your journey before 09:30. To find out more, please click here

If you travel regularly at this time a pre 09:30 season ticket may be better value. Find out more here

Conditions of use

Apply (New Applicant)

Are you eligible?

To be eligible for this scheme you must be a female born between March 6, 1954 and November 5, 1954.  

You must also live permanently at an address liable for the payment of council tax in either Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall or Wolverhampton Councils.

Apply online


Prefer to apply through post?

Download Women’s Concessionary Travel Scheme application form and return this form with a photocopy of your proof of age and proof of address. Please refer to the application form for further information on what evidence you will need to send us and the address to send it to.

Need to update your details or photo?

Moved address or need to update your personal details?

Please complete our online form by clicking here. We will then update your account information within 3 working days. Please note, if you have moved out of the West Midlands region, please contact us to let us know. 

If you need to update the photograph on your card, please send a digital colour, passport-styled photograph by email to ticketing@tfwm.org.uk

Please include (in the email body) your full name, address and the long 16-digit number on the front of your Women’s Concessionary travel pass.

You can also send your photograph by post to Ticketing Services, 16 Summer Lane, Birmingham B19 3SD. Please include a brief covering letter with your full name, address and long 16-digit number on the front of your pass.

Need to order a replacement pass?

If your pass has been lost or misplaced, you can apply for a replacement online. Just click on the link below. An administration fee will be payable, so please have your debit or credit card to hand.

Replace your pass

You can also update your photograph online, you will need a webcam or an existing digital photograph of yourself to do this.

Has your pass been stolen?

Please call our Ticketing Services team on 0345 303 6760. Please note, if you are able to provide us with a crime reference number from the Police, a replacement is free of charge.

Prefer to request your replacement through the post?

You can also apply for a replacement by post. Download the Women’s Concessionary travel pass replacement form and include a cheque or postal order for £7.50 made payable to West Midlands Combined Authority. Please return your completed form and payment to Ticketing Services, 16 Summer Lane, Birmingham, B19 3SD.

Please note, it may take a little longer to process your replacement request if received by post, but we aim to send your replacement pass to you within five working days, from the date of receipt of your form.

Frequently Asked Questions

Can I apply if I live outside of the West Midlands

You can apply for a the Women's Concessionary travel pass on this website if you live in one of the following areas:

  • Birmingham
  • Coventry
  • Dudley
  • Sandwell
  • Solihull
  • Walsall
  • Wolverhampton 

if you do not live in one of these areas please contact your local authority directly. 

My online application failed

The online application may also be deferred if your photo has been marked as unsuitable. You will receive an email with a link to upload another photo to your account.

Your application may be deferred if we are unable to complete verification checks using Experian’s ‘Authenticate for public sector’ software. This does not necessarily mean that you are no entitled to a pass. This could be for a number of reasons, for example:

  • You have incorrectly entered your date of birth
  • You have entered your address incorrectly
  • You have recently changed address
  • The address entered is not your primary residence
  • You have already applied and your application is pending

If you are deferred because of this reason and you believe you are eligible, please complete a paper application form and submit it in the post with all supporting documents.

How long does it take to get my travel pass?

Once your application has been approved it takes around 5 days for it to arrive in the post. Please factor in additional time for weekends and bank holidays.

How do I use the travel pass?

If you have contactless bankcards stored with your travel pass, please remove the travel pass from purses/wallets to avoid being overcharged.

  • On the bus – hold your card on the reader and wait for the screen to turn green and for a beep.
  • On the tram – hand your pass to the tram conductor, who will scan it for you.

What if I travel before 09:30?

The Women’s Concessionary travel pass has Swift pay-as-you-go (PAYG) included. This means you can load PAYG credit to your card to pay for journeys when your pass is not valid on the bus and tram, so there’s no need to carry the correct change (not currently accepted on trains).

Included with your travel pass will be a how to use leaflet which includes more information on Swift PAYG.

What happens if I already have a disabled concessionary travel pass?

There is no need to apply for the Women’s Concessionary travel pass if you currently have a Disabled Persons’ travel pass issued by the West Midlands Combined Authority. Your Disabled Person’s travel pass is valid on Bus travel across England along with free off peak travel on rail and tram services within the West Midlands region.

When is the cut off date to apply?

You can apply for the Women’s Concessionary travel pass up to 5 days before you become eligible for an Older Persons’ travel pass. This is to allow sufficient time for the pass to arrive in the post for you to use.

If you apply and there is less than 5 days remaining, you will be provided with the option to apply online for an Older Person’s travel pass.

How do I update my details or photo?

Moved address or need to update your personal details?

Please complete our online form by clicking here. We will then update your account information within 3 working days. Please note, if you have moved out of the West Midlands region, please contact us to let us know. 

If you need to update the photograph on your card, please send a digital colour, passport-styled photograph by email to ticketing@tfwm.org.uk

Please include (in the email body) your full name, address and the long 16-digit number on the front of your Women’s Concessionary travel pass.

You can also send your photograph by post to Ticketing Services, 16 Summer Lane, Birmingham B19 3SD. Please include a brief covering letter with your full name, address and long 16-digit number on the front of your pass.

I lost my travel pass

If your pass has been lost or misplaced, you can apply for a replacement online. Just click on the link below. An administration fee will be payable, so please have your debit or credit card to hand.

Replace your pass

You can also update your photograph online, you will need a webcam or an existing digital photograph of yourself to do this.

Prefer to call us? 

You can also replace your pass over the telephone by calling the ticketing services team on 0345 303 6760

When and where can I use the travel pass?

The pass will allow free travel on local bus and tram services in the West Midlands area, from 9.30am until the last service of the day Monday to Friday and all day at weekend and bank holidays.

What buses can I use with the travel pass?

Click here for an up to date list of operators that accept the pass for travel.

Can I use the travel pass on the train?

Please note the pass is not valid on rail services.

What happens when my travel pass is due to expire?

If you gave consent for the West Midlands Combined Authority to convert your pass to an older persons’ concessionary travel pass (during the application process), a new pass will be issued automatically close to the expiry date of your travel pass.

If on your application you decline for the West Midlands Combined Authority to automatically transfer you to the older persons’ pass, we will contact you closer to the expiry date of your travel pass explaining what you need to do next.

Women's Concessionary Scheme Operators


Find a full list of operators who accept the Women's Concessionary travel pas

Find out more

Travel by National Rail?


If you’re over 60 you can save a 1/3 off rail fares to travel across Britain.

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Need to travel before 9.30am?


If you need to make the occasional journey before 9.30am, you can use Swift Pay As You Go credit for hassle-free travel.

Find out more

Accessibility


On bus, train, metro and at stops or stations

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Swift Pay As You Go


If you pay cash fares to travel, PAYG is the smarter and cheaper way to travel by bus and tram in the West Midlands.

Find out more