Older person's pass

Apply, Replace, Renew

The English National Concessionary Pass gives older people free travel by bus anywhere in England during 'off-peak' times - between 9.30am and 11.00pm Monday to Friday. All day at weekends and on public holidays. 

Additional benefits for West Midlands’ residents

Residents of the West Midlands are also entitled to free train and Metro travel during these times, as well as extended travel beyond off-peak hours to include the last services of the day on all buses, trains and trams in the area. For 24-hour services, end of daytime service will be defined as 11.59pm.

Train travel is a great added benefit. You can use your pass in standard class anywhere in the Blue Zone on this mapFor journeys partly in the West Midlands area, pass holders should pay the add-on charge for the part of their journey outside the area.

The older person's pass is now available to apply, replace and renew online. 

Unlimited use

If you need to travel before 9.30am you can pay for your journey each time you travel. Using a Swift Pay As You Go card (the West Midland's transport smartcard) which makes cash fares cheaper - and you don't need to worry about having the right change. 

If you travel regularly before 9.30am, you can buy a pre 9.30am add-on ticket.

Your council may be able to offer you help towards the cost of your pre 9.30am ticket. Contact your local Social Services Department to find out more. 

Conditions of use. 

Apply

Are you eligible?

In England you can get a concessionary travel pass when you reach the State Pension age. To qualify for the pass issued by the West Midlands Combined Authority, you must:

 And

  • Live permanently at an address liable for the payment of council tax in either Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall or Wolverhampton Councils

Apply online

Changed your details or need a new photo?

If you’ve moved home, changed your name or changed your email address then please tell us.

If you would like to replace the photograph on your card, please attach a colour passport-style photograph to an email with your name, post code and current pass number and send to ticketing@tfwm.org.uk (alternatively you can post the same information to Ticketing Delivery Team, 16 Summer Lane, Birmingham, B19 3SD).

If you would like a new pass with your new name/photo on it, please wait 3 working days for your record to be updated, then order a replacement. Administration fee will apply. 

If you do not require a replacement immediately, any new information or photographs supplied will automatically be applied when you next renew your pass.

Need to renew your pass?

You can renew your pass up to 12 weeks before it expires. The quickest and easiest way is to renew online. If your pass has already expired, you may still be able to renew it online.

Moved address since your last travel pass was sent to you? Please tell us 3 working days before you renew so we can update our records.

Renew your pass

If you have been unable to renew online, please call 0345 303 6760 to renew over the phone. 

Lost your pass?

Don't worry, you can apply for a replacement online. Just use the link below and click 'Apply online' to begin. There will be an administration fee, so make sure you have a credit or debit card to hand.

Replace your pass

To apply for a replacement by post, download this form, include a cheque or postal order payable to West Midlands Combined Authority, and post to Ticketing Team, 16 Summer Lane, Birmingham, B19 3SD.

Download Older Person's replacement form

We aim to send a replacement pass to you within two to three working days.

Had your pass stolen?

Call us on 0345 303 6760If your pass has been stolen and you have a crime reference number, a replacement is free of charge.

Prefer a paper application form?

It's a bit slower, but you can apply for a pass or replace a lost pass using the downloadable forms below.

Download the application form, or call 0345 303 6760 and we’ll post a form to you.

Download Older Person’s Pass application form

You will need to provide a photocopy of:

  1. Proof of age - one of the following: passport, medical card, driving licence, birth certificate. For female applicants who have a different surname to their birth certificate - a marriage certificate 
    and
  2. Proof of address - Driving licence or one of the following: council tax bill, utility bill, bank statement, NHS or DWP letter - no more than six months old.

Post your application form with your proof to ENCTS WMCA Applications, PO Box 212, Waterlooville, PO7 6ZN.

Please note this is not a freepost address, you will need to include a stamp.

 

Hospital travel costs scheme

You may be able to get financial help towards pre 9.30am travel costs if you need NHS treatment at a hospital, other NHS centre or private clinic and have been referred by an NHS hospital consultant. You can claim at the NHS hospital or clinic at the time of your appointment.

Frequently Asked Questions

I keep getting an error when I try to renew online, what should I do?

Have you moved address or changed your details?  If so, please use our contact form so we can update your details, then try again after 3 working days.

All my details are up to date and I keep getting an error when I try to renew online, what should I do?

Please call our Customer Services Centre on 0345 303 6760.

I have received an email to renew a travel pass for someone who has passed away. What do I do?

Please call our Customer Service Centre on 0345 303 6760 and we will update our records.

Why does the online application form only say bus pass?

The English National Concessionary Pass gives older people free travel by bus anywhere in England during 'off-peak' times - between 9.30am and 11.00pm Monday to Friday. All day at weekends and on public holidays.  

Residents living permanently in Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall or Wolverhampton are entitled to an additional benefit. This is automatically included on your pass when your concessionary bus pass is issued.

I have moved into the West Midlands Combined Authority area.  What do I need to do to get a travel pass/renew my travel pass?

Apply for a new pass online. Once you receive your new travel pass, please let your previous Council area know you have moved address.

I have moved out of the West Midlands Combined Authority area.  What do I need to do to get a travel pass/renew my travel pass?

Fill in the contact form online.  Your record will be updated within 3 working days, then contact your local Council to find out how to apply for a new travel pass. You can still use your travel pass up to 4 weeks after moving to give you time to apply for a new one.

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