Older person's pass

Apply, Replace, Renew

The English National Concessionary Pass gives older people free travel by bus anywhere in England during 'off-peak' times - between 9.30am and 11.00pm Monday to Friday. All day at weekends and on public holidays. 

Additional benefits for West Midlands’ residents

Residents of the West Midlands are also entitled to free train and Metro travel during these times, as well as extended travel beyond off-peak hours to include the last services of the day on all buses, trains and trams in the area. For 24-hour services, end of daytime service will be defined as 11.59pm.

Train travel is a great added benefit. You can use your pass in standard class anywhere in the Blue Zone on this mapFor journeys partly in the West Midlands area, pass holders should pay the add-on charge for the part of their journey outside the area.

The older person's pass is now available to apply, replace and renew online. 

Conditions of use. 

Unlimited use

If you need to travel before 9.30am you can pay for your journey each time you travel. Using a Swift Pay As You Go card (the West Midland's transport smartcard) which makes cash fares cheaper - and you don't need to worry about having the right change. 

If you travel regularly before 9.30am, you can buy a pre 9.30am add-on ticket.

Your council may be able to offer you help towards the cost of your pre 9.30am ticket. Contact your local Social Services Department to find out more. 

Hospital travel costs scheme

You may be able to get financial help towards pre 9.30am travel costs if you need NHS treatment at a hospital, other NHS centre or private clinic and have been referred by an NHS hospital consultant. You can claim at the NHS hospital or clinic at the time of your appointment.

Are you eligible?

In England you can get a concessionary travel pass when you reach the State Pension age. To qualify for the pass issued by the West Midlands Combined Authority, you must:


  • Live permanently at an address liable for the payment of council tax in either Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall or Wolverhampton Councils

Apply online

Need to renew your pass?

If your pass is due to expire within the next eight weeks you can renew online. If your pass has already expired, you may still be able to renew it online.

Renew your pass

If you have been unable to renew online, or if you have moved house since receiving your renewal letter, please call 0345 303 6760 to renew over the phone.

Lost your pass?

Don't worry, you can apply for a replacement online. Just use the link below and click 'Apply online' to begin. There will be an administration fee, so make sure you have a credit or debit card to hand.

Replace your pass

Had your pass stolen?

Call us on 0345 303 6760. If your pass has been stolen and you have a crime reference number, a replacement is free of charge.

Prefer a paper application form?

It's a bit slower, but you can apply for a pass or replace a lost pass using the downloadable forms below.

Download the application form, or call 0345 303 6760 and we’ll post a form to you.

Download Older Person’s Pass application form

Validate your form at a check and send outlet with:

  1. Proof of age - one of the following: passport, medical card, driving licence, birth certificate. For female applicants who have a different surname to their birth certificate - a marriage certificate 
  2. Proof of address - Driving licence or one of the following: council tax bill, utility bill, bank statement, NHS or DWP letter - no more than six months old.

The check and send outlet will check your document, stamp your form and post it for you. Find you nearest check and send outlet below. 

To apply for a replacement if you’ve lost your pass, download this form, include a cheque or postal order payable to West Midlands Combined Authority, and post to Ticketing Team, 16 Summer Lane, Birmingham, B19 3SD.

Download Older Person's replacement form

We aim to send a replacement pass to you within two to three working days.

Changed your details?

If you’ve moved home or changed your email address then please tell us.

We like to keep our records up to date in case we need to contact you, especially if your pass is due to expire.

A local place - convenient for you

Click your area below to find a check and send outlet near you.

Don't forget to take your application form, a photo, and proof of age and address.

Birmingham & Solihull

Network West Midlands Travel Centre
Birmingham New Street Station
Birmingham B2 4ND

Monday - Saturday 8.30am-5.30pm

National Express Travel Card and Information Centre
95 Corporation Street
Birmingham, B2 4UG

Monday - Friday 8.30am-5.30pm 
Saturday 9.00am-5.00pm


National Express Travelcard and Information Centre
Pool Meadow Bus Station
Fairfax Street
Coventry CV1 5AD

Monday - Friday 9.00am-5.30pm
Saturday 9.00am-5.00pm


National Express Travelcard and Information Centre
Dudley Bus Station
Fisher Street
Dudley DY2 7AB

Monday - Friday 9.00am-5.00pm
Saturday 9.00am-4.00pm


National Express Travelcard and Information Centre
West Bromwich Bus Station
St Michaels Street
The Ringway
West Bromwich B70 7N

Monday - Friday 9.00am-5.00pm
Saturday 9.00am-5.00pm


National Express Travelcard and Information Centre
Walsall bus station
St Paul Street
Walsall WS1 1NR

Monday - Friday 8.30am-5.30pm
Saturday 9.00am-5.00pm


Network West Midlands Travel Centre
Bus Station

Monday - Saturday 8.30am-5.30pm

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