Apply, Replace, Renew online
The English National Concessionary Pass (Older Person’s Free Travel Pass) gives older people, who have reached the female state pension age, free travel by bus anywhere in England during 'off-peak' times - between 9.30am and 11.00pm Monday to Friday. All day at weekends and on public holidays.
To check your age of entitlement, please click here.
Residents of the West Midlands are also entitled to:
You can use your pass in standard class anywhere in the Blue Zone on this map.
You can now travel before 9:30am Monday-Friday for £1 single-fare on National Express West Midlands buses. You can purchase this ticket from the bus driver by presenting your pass and asking for a £1 single-journey ticket. To find out more, please click here.
You can also use Swift pay-as-you-go (PAYG) service to pay for your journey. If your Older person’s free pass was issued to you after November 2018, this service will be provisioned onto your card. To find out more, please click here.
In England you can get an Older Persons Free Travel Pass when you reach the Female State Pension age. This applies to both male and female applicants. Please check your age of entitlement before applying.
You must also live permanently at an address liable for the payment of council tax in either Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall or Wolverhampton Councils.
Download Older Person’s Free Travel Pass application form and return this form with a photocopy of your proof of age and proof of address. Please refer to the application form for further information on what evidence you will need to send us and the address to send it to.
You can renew your pass up to 12-weeks before it expires. The quickest and easiest way is to renew online.
If your pass has already expired or if you’re unable to renew your pass online. Please call Ticketing Services on 0345 303 6760 for further assistance. Lines are open Monday-Friday 8am-6pm, except Wednesday from 10am-6pm. We are also open Saturdays from 9am-1pm.
Please complete our online form by clicking here. We will then update your account information within 3 working days. Please note, if you have moved out of the West Midlands region, please contact us to let us know.
If you need to update the photograph on your card, please send a digital colour, passport-styled photograph by email to firstname.lastname@example.org. Please include (in the email body) your full name, address and the long 16-digit number on the front of your Older person’s free pass.
You can also send your photograph by post to Ticketing Services, 16 Summer Lane, Birmingham B19 3SD. Please include a brief covering letter with your full name, address and long 16-digit number on the front of your pass.
If your pass has been lost or misplaced, you can apply for a replacement online. Just click on the link below. An administration fee will be payable, so please have your debit or credit card to hand.
You can also update your photograph online, you will need a webcam or an existing digital photograph of yourself to do this.
Please call our Ticketing Services team on 0345 303 6760. Please note, if you are able to provide us with a crime reference number from the Police, a replacement is free of charge.
You can also apply for a replacement by post. Download the Older Person's replacement form and include a cheque or postal order for £7.50 made payable to West Midlands Combined Authority. Please return your completed form and payment to Ticketing Services, 16 Summer Lane, Birmingham, B19 3SD.
Please note, it may take a little longer to process your replacement request if received by post, but we aim to send your replacement pass to you within five working days, from the date of receipt of your form.
I keep getting an error when I try to renew online, what should I do?
Have you moved address or changed your details? If so, please use our contact form so we can update your details, then try again after 3 working days.
All my details are up to date and I keep getting an error when I try to renew online, what should I do?
Please call our Ticketing Services on 0345 303 6760. Lines are open Monday-Friday 8am-6pm, except Wednesdays from 10am-6pm. We are open Saturdays from 9am-1pm.
I have received an email to renew a travel pass for someone who has passed away. What do I do?
Please call Ticketing Services on 0345 303 6760 and we will update our records.
Why does the online application form only say bus pass?
The English National Concessionary Pass gives older people free travel by bus anywhere in England during 'off-peak' times - between 9.30am and 11.00pm Monday to Friday. All day at weekends and on public holidays.
Residents living permanently in Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall or Wolverhampton are entitled to an additional benefit. This is automatically included on your pass when your concessionary bus pass is issued.
I have recently moved into the West Midlands Combined Authority area. What do I need to do to get an Older person’s free pass?
Apply for a new pass online. If you had an Older person’s pass issued by a different Council/Authority, once you have received your pass from us, you will need to get in touch with them to let them know.
I have moved out of the West Midlands Combined Authority area. What do I need to do to get an Older person’s free pass?
Please complete our online contact form. We will update our records accordingly and your Older person’s pass (issued by us) will be deactivated within 4-weeks. You will need to contact your local Council to find out how to apply for a new Older person’s free travel pass.
Can I use my Older person’s free pass to get a discount on National Rail journeys in the UK?
The Older Person’s Free Travel Pass issued through the West Midlands Combined Authority allows the pass holder to travel on local bus, train and the metro within the West Midlands during “off-peak” hours – after 9:30am up until the last service of the day (defined as 11:59pm).
Regretfully, you cannot use your Older Person’s Free Travel Pass to travel on rail services outside of the West Midlands nor does it allow you a subsidised discount. However, you may be eligible for a 1/3 off rail fares to travel in Britain with a Senior Railcard. To check your eligibility for this rail card, including applying for it, please click here.
You may be able to claim for financial help towards travel costs if you need NHS treatment at a hospital.
If you're over 60 you can save a 1/3 off on standard fares with the National Express Senior Coachcard.
If you’re over 60 you can save a 1/3 off rail fares to travel across Britain.
If you need to make the occasional journey before 9.30am, you can use Swift Pay As You Go credit for hassle-free travel.
On bus, train, metro and at stops or stations