Disabled person's pass

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The English National Concessionary Pass gives disabled people free travel by bus anywhere in England during 'off-peak' times - between 9.30am and 11.00pm Monday to Friday. All day at weekends and on public holidays. 

Additional benefits for West Midlands’ residents

Residents of the West Midlands are also entitled to free train and Metro travel during these times, as well as extended travel beyond off-peak hours to include the last services of the day on all buses, trains and trams in the area. For 24-hour services, end of daytime service will be defined as 11.59pm.

Train travel is a great added benefit. You can use your pass in standard class anywhere in the Blue Zone on this mapFor journeys partly in the West Midlands area, pass holders should pay the add-on charge for the part of their journey outside the area.

Conditions of use. 

Unlimited use

If you need to travel before 9.30am you can pay for your journey each time you travel. Using a Swift Pay As You Go card (the West Midland's transport smartcard) makes cash fares cheaper - and you don't need to worry about having the right change. 

If you travel regularly before 9.30am, you can buy a pre 9.30am add-on ticket.

Your council may be able to offer you help towards the cost of your pre 9.30am ticket. Contact your local Social Services Department to find out more. 

Hospital travel costs scheme

You may be able to get financial help towards pre 9.30am travel costs if you need NHS treatment at a hospital, other NHS centre or private clinic and have been referred by an NHS hospital consultant. You can claim at the NHS hospital or clinic at the time of your appointment.

Aged 18 and under?

A pre 09:30 enhancement will be added to the concessionary card of eligible applicants aged 5-15 and those aged 16-18 in full time education. The enhancement is valid until the 31 August of the academic year the applicant turns 18. This will allow for bus travel before 09.30am during school term time only. It is your responsibility to inform us if you are no longer in full time education.

Are you eligible?

The Transport Act 2000 sets out seven qualifying conditions for disability passes and your disability must be long term or expected to last at least 12 months.

The seven categories are:

A. Registered blind or partially sighted

B. Severely or profoundly deaf

C. Without speech

D. Disability or injury which has a substantial and adverse effect on ability to walk

E. Loss of the use of both arms or without arms

F. Learning disability

G. Would be refused a driving licence on the grounds of medical fitness, for example:

  • Uncontrolled epilepsy
  • Severe mental disorder
  • Liable to sudden attacks of giddiness or fainting
  • Established dementia conditions
  • Inability to read a registration plate in good light at 20.5m (with lenses)

This list is not comprehensive - if in doubt please call us on 0345 303 6760

To view how we process and assess your application, read the WMCA Method Statement:

Download WMCA Method Statement

If you think you're eligible follow the steps below

Step 1

Download and read the application form guidance notes - Application form guidance notes (Application form guidance notes large print)

Step 2

Download and complete one of the forms below: 

Download Disability Pass application form

Download Easy Read application form

Download Disability Pass application form large print

Step 3

Post the form with the requested evidence to West Midlands Combined Authority, PO BOX 9421, Birmingham, B19 3TR.

Remember to include a passport size photo, read and sign the declaration, and include all the documents the form asks for to ensure your application is processed.

We aim to process applications within six weeks. We may write to you to request more information or ask you to attend a medical assessment.

Are you eligible but prefer us to send you an application?

Call 0345 303 6760 and we’ll post a form to you.

Lost your pass?

Don't worry, you can apply for a replacement online. Just use the link below and click 'Apply online' to begin. There will be an administration fee, so make sure you have a credit or debit card to hand. 

Replace your pass

By phone - Please call 0345 303 6760 to apply for a replacement pass (an administration charge will apply).

In person - Visit a Travel Centre and order and pay for your replacement today. Your pass will be posted first class to your address. (Birmingham New Street and Wolverhampton Bus Station only).

By post - Download this form, include a cheque or postal order payable to West Midlands Combined Authority, and your photograph (if you would like to change it) and post to Ticketing Team, 16 Summer Lane, Birmingham, B19 3SD.

Download Replacement Pass Form

We aim to send a replacement pass to you in two to three working days. 

Had your pass stolen?

Call us on 0345 303 6760

If your pass has been stolen and you have a crime reference number, a replacement is free of charge.

If you're unsure about anything, please get in touch by calling 0345 303 6760

Update your details

If you have moved address or changed your details please tell us by completing this form.

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Need to travel before 9.30am?


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