Direct Debit

The best value tickets for bus, rail and Metro

The Direct Debit scheme offers adult and child monthly nbus, ntrain and nnetwork tickets. These tickets give fantastic savings, flexibility and convenience, and are always the cheapest way to pay for your travel if you are a regular bus, train or tram user.  

Buying your ticket with Direct Debit takes the hassle out of buying a new ticket each month, plus you can buy your first month's ticket during the application process so you can start saving sooner (keep a look out for this option at the end of the application).

Once your Direct Debit is set up, the majority of tickets will be loaded onto a Swift smartcard. If your ticket happens to be on paper, these will get posted to you each month.

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Adult Direct Debit

A set payment is taken from your bank account on the same date each month. The majority of Direct Debit tickets will  come on a Swift card which will automatically update with your new ticket each month. If your ticket is not on Swift it will be paper based and posted to you each month. 

Friends and family can travel with you off-peak, on rail services within your selected zones for £1 return adults and 50p return children (ntrain and nnetwork tickets only).

See the network bus area and the rail network map to see where you can travel and to check what zone you need your ticket to cover.

Apply online

All terms and conditions and be found here.

Prefer a paper application form?

Download an adult Direct Debit form for network, ntrain and nbus tickets 

Download an adult Direct Debit form for Metro tickets. 

Child Direct Debit

With Direct Debit, you pay for 10 months but get 12 months travel. 

See the network bus area and the rail network map to see where you can travel.

  • Delivered on a Swift card which automatically updates each month.
  • Payment is taken from your bank account on the second of each month
  • Lost or damaged tickets are replaced for just £7.50 with a quick phone call
  • 16-18 year olds living in the West Midlands also qualify 

Search and apply online and buy the first months ticket to start saving straight away.

Apply online

All terms and conditions and be found here. 

Prefer a paper application form? Download a child Direct Debit application form here. 

Get in touch

If have any questions or would like to make a change to your Direct Debit account, please contact the Customer Services Team on 0345 303 6760 

For general enquiries you can email us at ticketing@tfwm.org.uk *

*We can take up to 2 working days to respond to your email,  if your enquiry is urgent please call us.

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If you pay cash fares to travel, PAYG is the smarter and cheaper way to travel by bus and tram in the West Midlands.

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