The Photocard costs £10 and entitles you to buy:
Child Term Tickets and Direct Debit tickets can be purchased without a valid 16-18 Photocard during August and September.
Remember to show your Photocard when you buy cash single fares and season tickets and keep it with you while travelling in case you’re asked to show it to the ticket inspector.
The online process is quick and easy and will let you track the progress of your application and request replacement Photocards if you need them.
What you need to complete the 16-18 online application:
If you had a 16-18 Photocard last year
Log into your 16-18 account using the email address and password used when you applied last year:
- If you can’t log into your online account, please register and apply as a new customer.
- To make sure your payment is processed quickly, please have the billing address for the payment card and enter all details carefully and accurately.
When will I receive my 16-18 Photocard?
Once your online application is approved, confirmation and delivery details will be sent to your email address. You’ll receive your Photocard within ten working days of submitting your application.
Note – September Exceptions:
You’re eligible for a 16-18 Photocard if:
Make sure you’re eligible for the 16-18 Photocard before buying a child rate season ticket of any duration. Refunds can't be given if you find out later that you're not eligible.
How long is it valid for?
One academic year – September to July.
Do I have to send a photograph?
No. You will have to upload a digital, passport size photograph during the online application process.
Your school or college may be able to help by making your student ID photograph available to use for the 16-18 Photocard.
I have not received my 16-18 Photocard, what do I do?
Check your 16-18 online account and the date of posting. All Photocards are sent by second class post. If it is more than five working days since the Photocard was posted, please call our Customer Services Team on 0345 303 6760. They will check your application history. If the original card is lost in the post, a new card will be ordered which will be posted first class or can be collected from 16 Summer Lane, Birmingham, B19 3SD.
Do I need to reapply next year?
Yes. The 16-18 Photocard is only valid for one academic year.
When can I reapply for next year's card?
If you’re still eligible and in full-time education you can reapply via your 16-18 online account. A new UVC code will be required.
Can I buy my travel ticket at the same time as the 16-18 Photocard?
No. Child season tickets must be purchased separately. During August and September only, Term season tickets and Child Direct Debit tickets can be purchased and used without a 16-18 Photocard but a valid 16-18 Photocard must be displayed with ALL child tickets from the 1 October. See details on all tickets and how to purchase.
You must produce a valid Photocard when you buy child rate fares on bus, train or metro services and when you buy child rate season tickets, or if you’re issued a free term ticket by your school, college or Education Authority.
A valid 16-18 Photocard must be displayed with all season tickets. The only exception is for Term and Direct Debit tickets which can be used without a valid 16-18 Photocard during August and September only.
Tickets and 16-18 Photocards can be withdrawn and confiscated if there is evidence of misuse or the Conditions of Use are not followed.
Lost or stolen Photocards cost £5.00 to replace. You can order and pay £5.00 for a replacement Photocard through your 16-18 account. Login with your email address and password. Otherwise you can: Call our Customer Services Team on 0345 303 6760 to order and pay over the phone.
Or fill in a 16-18 Photocard Replacement Claim Form and post it with payment via cheque/postal order to Ticketing Team, 16 Summer Lane, Birmingham, B19 3SD.
You’re eligible for a 16-18 Photocard if:
What can I do with a 16-18 Photocard?
When can I use my 16-18 Photocard?
What must I not do with my 16-18 Photocard?
This could include but is not limited to:
Further details can be found on our Privacy Statement
If you're under 16 this card can help you prove your age on public transport.
If you're over 18 and in education or aren't eligible for a 16-18 card, there are still great value tickets.
Term tickets and direct debit options are the cheapest way to travel for school.
Don't miss out on vital information, sign up today and be in the know at all times.