How to use Swift


  • Online
    Find and buy all of the Swift tickets using our Ticket Finder

  • Travel Centres
    For face to face advice on your travel requirements, visit one of our Travel Centres

  • Payzone
    At a Payzone Outlet, you are able to purchase a Swift PAYG, Multi-Day cards and renew Swift Season Tickets

  • Swift Kiosk
    Available at Wolverhampton Bus Station, the Swift Kiosk can print Swift PAYG cards and Swift Season Tickets.

Bus
Swift season tickets, PAYG, Multiday and E-Daysavers can be used on most bus operators, who usually offer a reduced fare compared to using cash.


Swift is accepted across the West Midlands, but which buses you can travel on depends on the specific ticket you have loaded onto your card.

Visit our operator's page for more information.


When boarding the bus place your Swift card on the reader and show any travel discount card to the driver. You will also need to present your Swift card if asked by a conductor.


Train
Only Swift season tickets can be used on the train. Swift PAYG is not currently available.


You will need to present your Swift photocard, and any accompanying travel discount card when asked by a conductor.

At some rail stations, you will also need to place your Swift card on the rail gate reader when entering or leaving and move through the turnstile when the green light shows. 


Tram
Swift season tickets and PAYG can be used on the tram.


You will need to present your Swift card, and any accompanying travel discount card when asked by a conductor.

Customers can now use their Swift PAYG credit to pay for parking. No more looking for change, plus you will save 10p off the cash price.


Sutton Coldfield
On entering the car park, place your card on the car park attendant's card reader and the fee will automatically be deducted from your credit. 


Bromsgrove
Locate the Swift Pay and Display machine, near to the ticketing office. Follow the on-screen instructions, choosing the cheaper price when you pay with Swift PAYG.


 

The ticket you load to your Swift card or buy with your credit will depend where you need to travel. You can view area maps here to show the different travel zones for the bus and train, or use our ticket finder to search for the right ticket for your journey. 

Singles and Returns


Show your card to the driver, conductor or ticket office and ask for a single or return and pay in cash or your Swift Pay-As-You-Go card. You can also purchase child tickets from rail station ticket machines.



  • Child fares only available for journeys to school, college or work

  • Day tickets are only available on National Express


Swift Season Ticket
If you have a ticket loaded to your 16-18 photocard:



  • Bus
    hold your 16-18 photocard to the reader and wait for the green light or beep to board, and show to the inspector if requested.

  • Tram
    hand your 16-18 photocard to the conductor who will scan your card for you.

  • Train
    if requested, show your ticket and your 16-18 photocard to the conductor. At gated rail stations, hold your card on the yellow reader for entry or exit.


Paper Season Tickets
If you do not have a ticket loaded onto your 16-18 photocard and are using a paper ticket:



  • Bus
    show your ticket and your 16-18 photocard to the bus driver when boarding and to the inspector if requested.

  • Tram
    show your ticket and your 16-18 photocard to the conductor.

  • Train
    if requested, show your ticket and your 16-18 photocard to the conductor. At gated rail stations, insert your paper ticket for entry or exit.


You must present your 16-18 photocard every time you travel.


 

***Launching soon. Register interest***

The Swift on Mobile app brings West Midlands Metro tickets direct to your phone. Simply select, pay and save your ticket to your Google Wallet.

When you’re ready to go, open your Google Wallet, activate your ticket and hold your phone on the conductor’s reader till you hear the beep.

Once you have activated your ticket, there is no need to open up either the Swift on Mobile app or your Google Wallet. You will just need to unlock your phone.


App features include:



  • Purchase 1 day, 1 week and 4 week West Midlands Metro tickets

  • Pay with debit card or GPay

  • View purchase history

  • Link with your Swift account


You will need to be able to access your ticket each time your travel. Meaning, if your phone has no battery and you are unable to present your ticket, you will need to pay the fare for your journey. Unfortunately, we are unable to refund you in this instance.

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