Contact us

Here to help

The West Midlands Combined Authority (WMCA), and National Express West Midlands issue Swift, so before assisting you we need to check that the WMCA have issued your Swift card.

Please check the first 10 digits of the long number found on the front or back of your swift card.

Call: 0121 254 7272


Opening Hours


Mon to Fri: 9am to 5pm


Closed weekends and bank holidays


Email: smartcard@nationalexpress.com


Web: www.nxbus.com

You are in the right place so our team are ready to help you, firstly Check out our help pages we might have the answer you are looking for


Call: 0345 075 6006


Opening Hours


Mon, Tue, Thu, Fri: 8am to 6pm


Wed: 10am to 6pm


Sat: 9am to 1pm


Closed Sundays and Bank Holidays


Alternatively, fill out the contact us form below and we will respond within 2 working days.

Use our online form

Use the form below to contact TfWM Swift Support for technical questions, suggestions or feedback. We aim to reply within two working days.

Use our online form

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