FAQs

More information about Swift and how to best manage your Swift account.

swift card

If you bought your Swift card online you’ll already have an account, so you're ready to:

  • Top-up or renew your card
  • Cancel or replace your card
  • Make updates to your account details

All you need to do is sign in

Please note; online account is not currently available for Child Swift cards. 

If you bought it from Payzone or a Network West Midlands Travel Centre, you can register for an account today. You can also add a new card to an existing account.

Cards purchased from National Express West Midlands cannot currently be registered. You can top-up online using the National Express website.

Auto Top-Up means you’ll never run out of credit. Simply link your Swift card to your debit or credit card, and when your balance reaches £10 or less it will trigger a top-up of your agreed amount.


You can choose to top-up £20, £30 or £40 each time. Payments are taken within 24 hours of the transaction. 


You can activate Auto Top-Up when you buy your Swift card, or by logging into your account and selecting your Pay As You Go card. If you're adding it to an existing card, once you've selected Auto Top-Up you'll need to take your card to a Travel Centre to activate. 


You can deactivate or change the top-up amount at any time by changing the settings within your account, and taking your card to the Travel Centre at Birmingham New Street Rail Station or Wolverhampton Bus Station to deactivate. 


If you have any problems with your Auto Top-Up please contact us on 0345 075 6006 between 9am to 5pm Monday-Friday.

If you have 7 or more days left on a season ticket, we can arrange a replacement card in most cases, with the remaining days loaded. Some season ticket providers may not allow for a replacement, so please check the ticket terms and conditions.


If you have a Pay As You Go card, any credit shown on your account at the time you reported your Swift card lost or stolen will be transferred to your replacement card.


If you have a multi-day card you must have at least 5 day tickets remaining on the card, with 3 months validity left on those tickets. 


Replacement cards are usually sent within 3 working days of notification and cost £7.50.


Replacements can only be offered on cards registered to an online account.


For information on refunds, please visit Network West Midlands

You can update all your details at any time by logging into your account


If you need to make changes to the debit or credit card on your account you can also do this from your account homepage. Remember changing your debit or credit card details will change this for all Swift cards that have Auto Top-Up activated on your account.

Don't keep your Swift card in the same wallet as other credit, debit or reward cards as it will not work if placed on the reader with other cards in your wallet.


If you're having issues or your card becomes damaged you will need to order a replacement through your online account or call 0345 303 6760


 

The ticket you load to your Swift card or buy with your credit will depend where you need to travel. You can view area maps here to show the different travel zones for the bus and train, or use our ticket finder to search for the right ticket for your journey. 

1. INTRODUCTION         


1.1.These Terms and Conditions apply to the issue and use of the Swift Card, Swift Pay As You Go credit, Season Tickets and nbus Multi-Day Tickets loaded to the Swift Card. West Midlands Combined Authority may at any time amend any part of these Terms and Conditions. All revised Terms and Conditions will apply immediately and it is the Customer’s responsibility to regularly review the Terms and Conditions in case there are any changes. A copy of the latest version of the Terms and Conditions will be available at www.myswiftcard.com.


1.2.When the Customer uses the Swift Card for travel on a Participating Operators’ services, they must do so in compliance with the Conditions of Carriage of that Participating Operator in addition to the Swift Terms and Conditions.


1.3.The Swift Card is and remains the property of West Midlands Combined Authority at all times.


1.4.West Midlands Combined Authority may at its sole discretion, at any time and without notice to the Customer, deactivate, cancel or suspend the right to use the Swift Card or refuse to reissue, renew or replace the Swift Card if West Midlands Combined Authority has reason to believe that the Customer is in breach of these Terms and Conditions and/or any applicable legislation or regulations. In such circumstances, the Swift Card must be returned to West Midlands Combined Authority immediately. West Midlands Combined Authority does not accept any liability for the direct or indirect consequences arising from any deactivation, suspension or cancellation of a Swift Card in accordance with these Terms and Conditions.


1.5.For the purposes of these Terms and Conditions:


“Auto Top-Up” means the facility whereby a Swift Card can be automatically reloaded with value for a pre-selected amount when the balance on a Swift Card falls below a certain threshold (as further described in section 4).


“Conditions of Carriage” means the regulations and terms and conditions of each Participating Operator.  


“Customer” means the user of a Swift Card, Swift Pay-As-You-Go credit and/or user of Season Tickets and/or nbus Multi-Day Tickets loaded to the Swift Card.


“Device” means a Smartphone or a handheld device running the appropriate software as set out in section 9.3.


“Direct Debit Scheme”          means payment facility operated through a Financial Institution in respect of Season Tickets.


“Financial Institution” means debit/ credit card provider and/or bank or building society.


“Independent Retailer” means an outlet/agent that is authorised to retail Swift Cards and/or Products.  Details available at www.myswiftcard.com.


“nbus Multi-Day Ticket” means a ticket purchased to allow travel on Participating Operators’ of the nbus Ticket Scheme for one calendar day on the day it has been activated.


“Online Swift Account” means an account created at www.myswiftcard.com by a Customer who has registered a Swift Card to it in accordance with section 7.


“Offline Purchase” means the purchase of a Swift Card or a Product to a Swift Card from a Travel Information Centre or an Independent Retailer.


“Participating Operator” means a public Transport Operator who accepts some or all Products loaded to a Swift Card, details found at www.myswiftcard.com.


“Pay-As-You-Go credit” means credit purchased in advance of a service use. The purchased credit is used to pay for journeys or tickets at the time travel is undertaken.


“Personalised Swift Card” means a Swift Card that has been personalised with the Customer’s photograph in accordance with section 5.5.


“Product” means either the Swift Pay-As-You-Go credit, Season Ticket, or nbus Multi-Day Ticket that is loaded to the Swift Card.


“Season Ticket(s)” shall mean an indication of certain travel related rights held within the Swift Card which shall establish the usage type and period of transport service(s) available to a Swift Card Customer by use of their Swift Card. The Season Ticket constitutes a contract directly between the Swift Card Customer and the relevant Participating Operator(s) and shall not represent a contract between West Midlands Combined Authority and the Swift Card Customer.


Swift Card” means a transport smartcard that can be loaded with electronic travel Products for use on Participating Operator services and is issued by West Midlands Combined Authority.


“Swift Card app” means the application software downloaded onto a Device to enable Customers to read their Swift Card and load Products purchased through their Online Swift Account to their Swift Card.


“Swift Collector” means a device available at designated sites within the West Midlands area that enables Customers to read their Swift Card and load Products purchased through their Online Swift Account to their Swift Card (details of where the Swift Collector device(s) are available can be obtained at www.myswiftcard.com).


“Travel Centre” means a travel shop managed by West Midlands Combined Authority and/or partners as detailed at www.myswiftcard.com.


“West Midlands Combined Authority” is the authority who owns the Swift Scheme at, 16 Summer Lane, Birmingham B19 3SD.


2. GENERAL CONDITIONS OF ISSUE AND USE OF THE SWIFT CARD         


2.1.The Swift Card can be loaded with Pay-As-You-Go credit, a Season Ticket or an nbus Multi-Day Ticket and used to validate travel on Participating Operator services in place of paying a cash fare, or holding a paper Season Ticket pass. If the Swift Card is not loaded with a valid Product for travel the Customer will be required to pay for the journey. Customers found to be travelling without a valid ticket will be liable to pay a penalty fare.  


2.2.A Swift Card can only be obtained at the time of purchasing a Product and all Swift Cards will be subject to a fee which may be waived at the sole discretion of West Midlands Combined Authority from time to time.


2.3.The person to whom the Swift Card has been issued is responsible for the use of that Swift Card. Anybody found to be using the Swift Card fraudulently may be liable for possible prosecution.


2.4.The Customer must have the Swift Card with them at the time of travel. If the Customer is not able to present the Swift Card, they will be required to pay for the journey regardless of any available credit or ticket validity on the Swift Card.


2.5.The Customer must have the Swift Card available for inspection when travelling at any time. The Customer must show the Swift Card when requested by a member of staff, ticket inspector or other authorised officer and allow it to be read by any electronic reading device. Failure to do so may result in the issue of a penalty fare.


2.6.West Midlands Combined Authority will not be liable for any additional travel costs incurred as a result of the circumstances in sections 2.1, 2.4, and 2.5.


2.7.West Midlands Combined Authority may at its sole discretion withdraw the Swift Card if it believes that it has been intentionally misused, damaged, defaced, altered or tampered with in any way. In such circumstances, Customers will not be entitled to a refund of any remaining value or ticket validity on the Swift Card.


2.8.West Midlands Combined Authority reserves the right to cancel the Swift Card and retain any outstanding value on the Swift Card if it has not been used for a period of 2 years from the date a Product was loaded or otherwise not collected via a Swift Card App or Swift Card on to the Swift Card.


2.9.The Swift Card scheme may be withdrawn at any time at West Midlands Combined Authority's sole discretion. The Customer will be entitled to a full refund of any remaining value or ticket validity on the Swift Card and no administration fee will apply where the scheme is withdrawn by West Midlands Combined Authority.


3. SWIFT CARD LOADED WITH PAY-AS-YOU-GO CREDIT


3.1. Pay-As-You-Go credit


3.1.1. Pay-As-You-Go credit must be loaded with a minimum of £10 credit and a maximum of £50 each time the Customer tops-up.


3.1.2. A Swift Card loaded with Pay-As-You-Go credit is transferable for separate journeys but cannot be used by more than one Customer on the same journey unless it is for the purposes of purchasing a group or family day ticket.


3.2. Pay-As-You-Go credit Conditions of Use


3.2.1. The Swift Card must be presented to and placed on the electronic reader at the time of travel and the fare for the journey or cost of a ticket will be deducted from the Pay-As-You-Go credit.


3.2.2. By placing the Swift Card on the electronic reader, the Customer authorises West Midlands Combined Authority to debit the Customer’s Pay-As-You-Go credit by an amount equivalent to the monetary value of the journey or ticket. A ticket receipt may be produced for this transaction which may be required to be presented for any onward travel. 


3.2.3. The Customer must have enough Pay-As-You-Go credit on the Swift Card to cover the cost of a         journey. Pay-As-You-Go credit cannot be used in partial payment with cash for any journey. 


3.2.4. A message will appear or a verbal instruction will be provided if the Swift Card does not read for any reason or it does not hold sufficient credit to cover the journey. Swift Cards that do not read or do not have sufficient credit will not be accepted and a charge for the journey will be applicable. 


4. AUTO TOP-UP


4.1.The Auto Top-Up facility is only available for those Customers who have a Swift Card loaded with Pay-As-You-Go credit and have registered the Swift Card to an Online Swift Account at www.myswiftcard.com.  


4.2.When the Auto Top-Up facility is selected, either £20.00, £30.00 or £40.00 (the Customer’s Auto Top-Up amount) will be debited automatically from the nominated debit/credit card whenever the Customer’s Swift Pay-As-You-Go credit falls below the threshold value of £10.00.


4.3.West Midlands Combined Authority reserves the right at its sole discretion to modify the Auto Top-Up amount or threshold value from time to time and/or withdraw the Auto Top-Up facility for Swift Card Customer’s.


4.4.By selecting Auto Top-Up the Customer gives West Midlands Combined Authority authority to obtain payment from the nominated debit/credit card.


4.5.The Customer is responsible for ensuring that the nominated debit/credit card information provided to West Midlands Combined Authority is accurate and up to date. The nominated debit/credit card must have sufficient funds available whenever an Auto Top-Up amount is requested.


4.6.West Midlands Combined Authority accepts no responsibility for any charges that may apply if the Customer has insufficient funds on their nominated debit/credit card or for any inconvenience if the Customer fails to keep their debit/credit card details up to date via their Online Swift Account.


4.7.West Midlands Combined Authority shall not be obliged to top-up an Auto Top-Up enabled Swift Card until after the Swift Card Customer’s Online Swift Account has been successfully debited for any previous Auto Top-Up amounts.


4.8.The Swift Card shall be blocked and not accepted as payment for travel if any failed Swift Card top-ups are not cleared within 3 working days and the Customer will need to apply for a new Swift Card. All applicable fees as varied from time to time shall apply.


4.9.The Customer may enable, cancel or adjust their Auto Top-Up amount by firstly making the change on their Online Swift Account and then by visiting a Travel Centre who will enact the change to the Swift Card.  Changes to the Auto Top-Up facility will not take effect until both the actions as set out above have been completed.


4.10. The Customer will be liable for any Auto Top-Up amount prior to the cancellation or adjustment to the Auto Top-Up amount taking effect.


4.11.If an Auto Top-Up instruction for a Swift Card is rejected by the Customer’s Financial Institution,  West Midlands Combined Authority reserves the right to do any or all of the following without advance  notification to the Customer:


4.11.1. cancel the Swift Card;


4.11.2. suspend the use of the Swift Card for such period as may be determined by West Midlands Combined Authority from time to time;


4.11.3. recover from the Customer the amount of any rejected transaction costs plus all associated costs incurred (including but not limited to all legal costs) by West Midlands Combined Authority for the recovery of any such amounts;


4.11.4. withdraw the Auto Top-Up facility to the Customer;


4.11.5. disqualify the Customer from applying for any new Auto Top-Up facility for such period as may be determined by West Midlands Combined Authority;


4.11.6.deduct or set-off any monies owing to West Midlands Combined Authority from the remaining value in respect of the Swift Card.


5. SWIFT CARD LOADED WITH A SEASON TICKET


5.1.Conditions of Use of Season Tickets loaded to a Swift Card


5.1.1. Swift Cards loaded with a Season Ticket are not transferable. The Season Ticket is for the sole use of the Swift Smart Card Customer only.


5.1.2. Any attempted use of Season Ticket by a person not entitled to use it may result in the confiscation of the Swift Card and the issue of a penalty fare.


5.1.3. By purchasing a Swift Card loaded with a Season Ticket, you agree to be bound by the terms and conditions applicable to the Season Ticket which are available at www.myswiftcard.com. For the avoidance of doubt, these Swift Terms and Conditions do not replace or override any other terms and conditions of the Season Ticket.


5.1.4. When purchasing a Season Ticket through a Direct Debit Scheme separate terms and conditions will apply. These Terms and Conditions do not replace or override the separate terms and conditions of the Direct Debit Scheme.


5.1.5. Season Tickets purchased through a Direct Debit Scheme will require a credit check.  The full Direct Debit Scheme terms and conditions are available at: http://www.networkwestmidlands.com/directdebit/TandCs-2.aspx    


5.2.The use of Season Tickets loaded to a Swift Card on bus


5.2.1. At the time of travel on bus the Swift Card must be presented to and placed on the electronic reader to verify entitlement to travel. The electronic reader will make an audible sound and or display a light to indicate that it has successfully read the Swift Card and there is a valid Product allowing travel on the service. 


5.2.2. The Customer will not be able to travel on the service until the electronic reader has read the Swift Card and validated its travel rights.


5.2.3. Swift Cards that do not read or do not have a valid Product will not be accepted and a charge for the journey will be applicable. The Customer will not be able to continue to travel on the bus service until payment for the journey has been made or may be asked to alight the service and be subject to a penalty fare.


5.3.The use of Season Tickets loaded to a Swift Card on tram


5.3.1. At the time of travel on tram the Swift Card must be presented to the member of staff, ticket inspector or other authorised officer and allow it to be read by any electronic reading device to verify entitlement to travel. The electronic reader will make an audible sound to indicate that it has successfully read the Swift Card and there is a valid Product allowing travel on the service. 


5.3.2. Swift Cards that do not read or do not have a valid Season Ticket will not be accepted and a charge for the journey will be applicable. The Customer will not be able to continue to travel on the tram service until payment for the journey has been made or may be asked to alight the service and be subject to a penalty fare.


5.4.The use of Season Tickets loaded to a Swift Card on train and at rail stations


5.4.1. At the time of travel on train, the Customer must show the Swift Card upon request by a member of staff, ticket inspector or other authorised officer and allow it to be read by any electronic reading device to verify entitlement to travel. The electronic reader will make an audible sound to indicate that it has successfully read the Swift Card and there is a valid Season Ticket allowing travel on the service. 


5.4.2. Swift Cards that do not read or do not have a valid Season Ticket will not be accepted and a charge for the journey will be applicable. The Customer will not be able to continue to travel on the train service until payment for the journey has been made or may asked to alight the service and be subject to a penalty fare.


5.4.3. When entering or exiting a gated rail station, the Swift Card must be presented to and placed on the electronic reader on the gate to verify entitlement to travel. When the Swift Card has successfully read the gates will open allowing the Customer to enter or exit the rail station.


5.4.4. The Customer will not be able to enter or exit a gated rail station until the electronic reader has read the Swift Card and validated its travel rights.


5.4.5. Swift Cards that do not read at a gated rail station or do not have a valid Season Ticket will not be accepted. 


5.5.Personalisation of Swift Card loaded with a Season Ticket


5.5.1. A Swift Card loaded with a Season Ticket must be personalised with the photograph of the person for whom the Product was purchased for and printed on the Swift Card.


5.5.2. Photograph’s must adhere to the following criteria:


5.5.2.1.                Head & shoulders only


5.5.2.2.                In colour, not black and white


5.5.2.3.                Taken against a light/plain background


5.5.2.4.                With the Customer facing forward, looking straight at the camera


5.5.2.5.                Only showing the Customer’s full uncovered face - No hats, sunglasses or scarves (unless worn for religious reasons)


5.5.2.6.                Be in sharp focus


6. SWIFT CARD LOADED WITH AN NBUS MULTI-DAY TICKET


6.1.nbus Multi-Day Tickets


6.1.1. nbus Multi-Day Tickets can only be loaded to a Swift Card specifically for nbus Multi-day tickets.


6.1.2. nbus Multi-day Tickets can be loaded to a Swift Card  in multiples of 5, 10 or 15 day tickets.  Each day ticket will be valid for 365 days from the date of purchase.


6.1.3. A maximum of 15 day tickets can be loaded to a Swift Card at any one time.


6.2. Conditions of Use of an nbus Multi-Day Ticket loaded to a Swift Card


6.2.1. Each day ticket allows the Customer to travel on the day the ticket has been activated on.


6.2.2. By purchasing an nbus Multi-Day Ticket, you agree to be bound by the terms and conditions applicable to the nbus Ticket Scheme which are available at www.myswiftcard.com. For the avoidance of doubt, these Swift Terms and Conditions do not replace or override any other terms and conditions of the nbus Ticket Scheme


6.2.3. Swift Cards loaded with an nbus Multi-Day Ticket are only transferable if a day ticket has not already been activated on the day of travel.  If a day ticket has been activated, the Swift Card can only be used for travel for the remainder of that day by the person who first activated and used it to travel.


6.2.4. Any attempted use of an nbus Multi-Day Ticket by a person not entitled to use it may result in the confiscation of the Swift Card and the issue of a penalty fare.


6.3.The use of a Swift Card loaded with an nbus Multi-Day Ticket on bus


6.3.1. A Swift Card loaded with an nbus Multi-Day Ticket must be presented to and placed on the electronic reader at the time of travel. A day ticket will be activated for use and deducted from the balance of day tickets loaded to the Swift Card if this is the first use of that day. If a day ticket has already been activated for travel for that day the reader will verify entitlement to travel.


6.3.2. The electronic reader will make an audible sound and or display a light to indicate that it has successfully read the Swift Card and there is a valid nbus Multi-Day Ticket allowing travel on the service.


6.3.3. The Customer will not be able to travel on the service until the electronic reader has read the Swift Card and validated its travel rights.


6.3.4. Swift Cards that do not read or do not have a valid ticket will not be accepted and a charge for the journey will be applicable. The Customer will not be able to continue to travel on the bus service until payment for the journey has been made or may be asked to alight the service and be subject to a penalty fare.


7. ONLINE SWIFT ACCOUNT


7.1. Customers with a Swift Card can register for an Online Swift Account at www.myswiftcard.com.


7.2. Online Applications


7.2.1. In order to register for an Online Swift Account, the Customer must supply their name, address, post code, date of birth, an email address and a daytime contact telephone number. The Customer will also need to upload a photograph, as per the criteria set out in section 5.5 if the Customer is purchasing a Season Ticket so that a Personalised Swift Card can be issued.


7.2.2. For all new Swift Card’s loaded with a Product online, the Swift Card will be sent to the Customer within 7 days of approval of the application.


7.2.3. It is the Customers responsibility to ensure that all account details are kept up to date at all time. West Midlands Combined Authority cannot be held responsible for issues relating to inaccurate information.


7.2.4. West Midlands Combined Authority reserves the right to amend the online application process without notification.


7.2.5. West Midlands Combined Authority does not accept any responsibility for unauthorised access to the Customer's Swift Card account unless it is directly caused by West Midlands Combined Authority.


7.3.Online Purchases


7.3.1. Products purchased through the Online Swift Account must be collected and loaded to the Swift Card by using a remote Swift Collector or the Swift Card App (see www.myswiftcard.com for more details).


7.3.2. It is the Customer’s responsibility to ensure that Products are collected and loaded to the Swift Card using the methods outlined in section 6.3.1.


7.3.3. West Midlands Combined Authority will not be liable for any travel costs incurred as a result of the failure to collect and load Products to a Swift Card when purchased online.


7.3.4. West Midlands Combined Authority will not be liable for any travel costs incurred as a result of the failure to collect and load Products to a Swift Card on or before the start date of a Product when purchased online.


8. SWIFT COLLECTOR


8.1.West Midlands Combined Authority will not be liable or responsible for any travel costs incurred as a result of the failure of the Swift Collector to perform, or delay in performance that is caused by any act or event beyond West Midlands Combined Authority’s reasonable control, including failure of power or public or private telecommunications networks.


9. SWIFT CARD APP


9.1.The Swift Card App allows you to load Products purchased through the Online Swift Account to your Swift Card.


9.2.The Swift Card App does not give you the right to travel. A Swift Card loaded with a valid Product must be carried at all times in accordance with appropriate Conditions of Carriage.


9.3.The Swift Card App requires an Android-enabled device running Ice Cream Sandwich (version 4.0.x) or later, capable of using Near Field Communication (NFC).


9.4.The Swift Card App is available for download at the Google Play Store.


9.5.By downloading the Swift Card App, you agree to the terms of the End User Licence Agreement which is available at www.myswiftcard.com


10. OFFLINE PURCHASES


10.1. The Customer may purchase a Swift Card and/or a Product loaded to a Swift Card from a Travel Centre or an Independent Retailer.  It is the Customer’s responsibility to ensure that the Swift Card and/ or Product purchased is correct. 


10.2. Errors can only be rectified at a Travel Centre or an Independent Retailer at the time of sale. To report errors after this time Customers must contact Swift Support on 0345 075 6006 or at swiftsupport@tfwm.org.uk


11. REPLACEMENT SWIFT CARDS AND REFUNDS


11.1.In the case of lost, stolen or damaged Swift Cards, Customers who have registered their Swift Card to an Online Swift Account can apply for a replacement of their Swift Card. The Customer must notify West Midlands Combined Authority immediately by contacting Swift Support on 0345 075 6006. Anonymous unregistered Swift Card Customers are not entitled to a replacement.


11.2.The Customer’s original Swift Card will be cancelled to prevent any unauthorised use.


11.3.A replacement fee of £7.50 will be payable by credit or debit card at the time of notifying West Midlands Combined Authority. Additional charges may apply to the replacement of tickets.


11.4.If there is value on the Swift Pay-As-You-Go credit, the Customer will only be liable for any charges up to the point at which the Customer notifies West Midlands Combined Authority that the Swift Card is missing or has been stolen.


11.5.Subject to the above, any remaining credit on the Swift Pay-As-You-Go credit will be transferred to the Customer’s replacement Swift Card.


11.6.Some Season Ticket providers may not allow for a replacement on their Season Tickets. Please check the Season Ticket terms and conditions before purchasing the Season Ticket.


11.7.Season Tickets will not be replaced if they have less than 7 days validity remaining at the time that the Swift Card is reported lost or stolen.


11.8.Subject to above, any remaining validity on the Season Ticket will be transferred to the Customer’s replacement Swift Card.


11.9.Swift Cards loaded with nbus Multi-Day Tickets will not be replaced unless there is a minimum of 5 day tickets with a least 3 months of validity remaining on the Swift Card at the time that the Swift Card is reported lost or stolen.


11.10. A replacement Swift Card will be despatched to the Customer within 3 working days after notification.


11.11.West Midlands Combined Authority will not be liable for any additional travel costs incurred whilst the Customer is awaiting the replacement Swift Card.


11.12.If the Swift Card is no longer required and the Customer has registered the Swift Card on their account then the Customer may be able to claim a refund on any remaining Pay-As-You-Go credit, Season Ticket or nbus Multi-Day Ticket validity. However, an administration charge of £5.50 will be applicable.


11.13.Some Season Ticket providers may not allow for a refund on their tickets. Please check the Season Ticket terms and conditions before purchasing the Season Ticket.


11.14.Refunds on Season Ticket or nbus Multi-Day Ticket validity will be issued subject to West Midlands Combined Authority’s discretion.


11.15.Season Tickets must have been valid for a minimum of 28 days with at least 7 days validity remaining. 90% of the outstanding validity of the ticket will be refunded, calculated from the date West Midlands Combined Authority is notified or the day after the last use of the Product, whichever is later, less a £5.50 administration charge.


11.16.nbus Multi-Day Tickets must have minimum of 5 day tickets with a least 3 months of validity remaining on the Swift Card. Validity of the tickets will be refunded, calculated from the date West Midlands Combined Authority is notified or the day after the last use of the ticket, whichever is later, less a £5.50 administration charge.


11.17.Once notice is given to West Midlands Combined Authority of a refund, Swift Cards or Products will be cancelled or blocked from the date of notification.


11.18.Customer’s will not be entitled to a refund if the Swift Card has been used fraudulently or if the Customer continues to use the Swift Card after reporting it lost.


11.19.Customer’s will not be entitled to a refund if the Swift Card is deactivated, cancelled or suspended in accordance with section 1.4.


12. LIABILITY


12.1.Subject to section 11.15 West Midlands Combined Authority's liability to the Customer is limited to the amount of credit on the Customer’s Swift Pay As-You-Go credit and/or the value of any remaining Season Ticket or nbus Multi-Day Ticket validity at any given time to the extent permitted by English law.


12.2.Notwithstanding anything to the contrary contained herein, West Midlands Combined Authority shall not be liable for any loss, damage, expenses, claims, liability or costs which the Swift Card Customer may suffer or incur in connection with:


12.2.1. the use or issue of Swift Cards, including but not limited to the Swift Card failing to reach the Swift Card Customer by post;


12.2.2.          a refusal to issue or a delay in issuing a Swift Card;


12.2.3.          a Swift Card being “blocked” for a justified reason, including but not limited to the Swift Card being lost or stolen, if the Auto Top-Up payment request failed, or if there is suspicion of fraud or misuse;


12.2.4.          any period during which any equipment, software or system fails or is unavailable for processing the Swift Card for payment or collection of credit or Products;


12.2.5.          a delay in refunding any payment made on the Swift Card;


12.2.6.          any loss or damage suffered as a result of the Customer failing to inform West Midlands Combined Authority of any change of details under section 4.5 or any failure to inform West Midlands Combined Authority that the Swift Card has been lost, damaged or stolen as per section 11;


12.2.7.          any loss suffered as a result of any Product being purchased where a service fails to run for any reason;


12.2.8.          the cancellation of the Customer’s Swift Card by West Midlands Combined Authority for any reason.


12.3. If a Swift Card Customer cannot travel due to any equipment, software or system for Swift Cards failing, the appropriate full fare will be charged by the relevant Participating Operator. Any such failure should be reported to the Swift Support Team who will investigate the failure.


12.4. West Midlands Combined Authority shall not be liable to the Customer for any losses they may incur as a result of the Customer failing to notify West Midlands Combined Authority of a change in the Customer’s personal details.


12.5. Where the Customer has purchased any Product using their Swift Card, West Midlands Combined Authority shall have no liability to the Customer if they cannot use their Swift Card due to it or a service not being operational for any reason.


13. DATA PROTECTION AND YOUR INFORMATION


13.1. West Midlands Combined Authority is a data controller for the purposes of the Data Protection Act 1998 (the Act). West Midlands Combined Authority will process the Customer’s data in accordance with the Act and will use the Customer’s data for the following purposes:


13.1.1. To provide the Customer with the service they applied for and for ongoing administration of the service;


13.1.2. To allow West Midlands Combined Authority to improve products and services West Midlands Combined Authority offer’s  to its Customer’s;


13.1.3. For research and analysis including travel patterns;


13.1.4. To enable West Midlands Combined Authority to provide anonymous data to the Department for Transport if requested by them;


13.1.5. To enable West Midlands Combined Authority to conduct surveys;


13.1.6. For the prevention and detection of crime including fare evasion;


13.1.7. To enable West Midlands Combined Authority to comply with our legal and regulatory obligations;


13.1.8. To ensure that West Midlands Combined Authority follow the Customer’s instructions correctly and to improve Customer service, West Midlands Combined Authority may monitor and/or record any communication between the Customer and West Midlands Combined Authority.


13.2. West Midlands Combined Authority may use the Customer’s information for marketing purposes as follows:


13.2.1. To let Customer’s know about related products and or Services;


13.2.2. To send Customer’s offers on behalf of selected third parties which West Midlands Combined Authority believe to be appropriate.


13.3. West Midlands Combined Authority may contact the Customer for the above purposes by post, email, telephone or text messaging to SMS enabled devices depending on the information the Customer has provided to West Midlands Combined Authority.


13.4. If the Customer does not wish to receive such information they may choose not to do so by updating their Online Swift Account. The Customer may change their contact preferences at any time.


13.5. West Midlands Combined Authority will only disclose the Customer’s information to others in the following circumstances:


13.5.1. When West Midlands Combined Authority are legally obliged to do so;


13.5.2. When there is a duty to disclose in the public Interest;


13.5.3. Where disclosure is necessary to protect West Midlands Combined Authority's interest (i.e. to detect crime or fare evasion);


13.5.4. Where the Customer gives West Midlands Combined Authority permission to do so.


13.6. West Midlands Combined Authority will retain the Customer’s information for the period that the Customer has a Swift Card registered in their name in order to comply with these terms and conditions.


For any queries regarding our terms and conditions or for a copy of this document in a form more suited to your personal needs, please contact our Swift Support Team at:


e-mail: swiftsupport@tfwm.org.uk


Telephone: 0345 075 6006

1. INTRODUCTION


1.1.These Terms and Conditions apply to the issue and use of the Child Swift Card. The West Midlands Combined Authority may at any time amend any part of these Terms and Conditions. All revised Terms and Conditions will apply immediately and a copy of the latest version of the Terms and Conditions will be available at www.myswiftcard.com.


1.2.When the Customer uses the Child Swift Card for travel on a Participating Operators’ services, they must do so in compliance with the Conditions of Carriage of that Participating Operator in addition to these Child Swift Terms and Conditions.


1.3.The Child Swift Card is and remains the property of the West Midlands Combined Authority at all times.


1.4.West Midlands Combined Authority may at its sole discretion, at any time and without notice to the Customer, deactivate, cancel or suspend the right to use the Child Swift Card or refuse to reissue, renew or replace the Child Swift Card if the West Midlands Combined Authority has reason to believe that the Customer is in breach of these Terms and Conditions and/or any applicable legislation or regulations. In such circumstances, the Child Swift Card must be returned to the West Midlands Combined Authority immediately. The West Midlands Combined Authority does not accept any liability for the direct or indirect consequences arising from any deactivation, suspension or cancellation of a Child Swift Card in accordance with these Terms and Conditions.


1.5.For the purposes of these Terms and Conditions:


“Conditions of Carriage” means the regulations and terms and conditions of each Participating Operator.  


“Customer” means the user of a Child Swift Card who is under the age of 16 or who is entitled to a 16 – 18 Photocard.


“Direct Debit Scheme” means payment facility operated through a Financial Institution in respect of Season Tickets.


“Financial Institution” means debit/ credit card provider and/or bank or building society.


“Independent Retailer” means an outlet/agent that is authorised to retail Child Products.  Details available at www.myswiftcard.com


“Participating Operator” means a public Transport Operator who accepts some or all Child Products loaded to a Child Swift Card, details found at www.myswiftcard.com.


“Child Product” means a Child Season Ticket that is loaded to the Child Swift Card.


“Child Season Ticket(s)” shall mean an indication of certain travel related rights held within the Child Swift Card which shall establish the usage type and period of transport service(s) available to a Child Swift Card Customer by use of their Child Swift Card. The Child Season Ticket constitutes a contract directly between the Child Swift Card Customer and the relevant Participating Operator(s) and shall not represent a contract between the West Midlands Combined Authority and the Child Swift Card Customer.


Child Swift Card” means a transport smartcard that can be loaded with electronic travel Child Products for use on Participating Operator services and is issued by the West Midlands Combined Authority.


“Travel Information Centre” means a travel shop managed by the West Midlands Combined Authority and/or partners as detailed at www.myswiftcard.com


“West Midlands Combined Authority” is the authority who owns the Swift Scheme at, 16 Summer Lane, Birmingham B19 3SD.


“16 – 18 Photocard” means an ID photocard that allows eligible persons to purchase child rate fares and child rate season tickets. A person is eligible for a 16-18 Photocard if they:



  • live at a property within the West Midlands area and that property would be covered by councils in Birmingham, Coventry, Solihull, Dudley, Sandwell, Walsall or Wolverhampton for council tax purposes;

  • are 16 years of age (or will be 16 within 6 weeks of their application for a 16-18 Photocard) and will be under 18 years of age on 1 September of the current academic year; and

  • is in full-time education for not less than 12 hours per week and receive no payment or bursary for their studies.


 


2. GENERAL CONDITIONS OF ISSUE AND USE OF THE SWIFT CARD         


2.1.A Child Swift Card can only be used by a person under the age of 16 or a person who is entitled to and holds a 16-18 Photocard. Failure to meet this criteria may result in the Child Swift Card being blocked and the Customer shall not be entitled to a refund of any remaining Child Season Ticket validity on the Child Swift Card.


2.2.The Child Swift Card can be loaded with a Child Season Ticket and used to validate travel on Participating Operator services in place of paying a cash fare, or holding a paper Child Season Ticket pass. If the Child Swift Card is not loaded with a valid Child Product for travel the Customer will be required to pay for the journey. Customers found to be travelling without a valid ticket will be liable to pay a penalty fare.


2.3.A Child Swift Card can only be obtained at the time of purchasing a Child Product.


2.4.The person to whom the Child Swift Card has been issued is responsible for the use of that Child Swift Card. Anybody found to be using the Child Swift Card fraudulently may be issued with a penalty fee.


2.5.The Customer must have the Child Swift Card with them at the time of travel. If the Customer is not able to present the Child Swift Card, they will be required to pay for the journey regardless of any available ticket validity on the Child Swift Card.


2.6.The Customer must have the Child Swift Card available for inspection when travelling at any time. The Customer must show the Child Swift Card when requested by a member of staff, ticket inspector or other authorised officer and allow it to be read by any electronic reading device. Failure to do so may result in the issue of a penalty fare.


2.7.The West Midlands Combined Authority will not be liable for any additional travel costs incurred as a result of the circumstances in sections 2, 2.5, and 2.6.


2.8.The West Midlands Combined Authority may at its sole discretion withdraw the Child Swift Card if it believes that it has been intentionally misused, damaged, defaced, altered or tampered with in any way. In such circumstances, Customers will not be entitled to a refund of any remaining ticket validity on the Child Swift Card.


2.9.The Child Swift Card scheme may be withdrawn at any time at the West Midlands Combined Authority's sole discretion. The Customer will be entitled to a full refund of any remaining ticket validity on the Child Swift Card and no administration fee will apply where the scheme is withdrawn by the West Midlands Combined Authority.


 


3. CHILD SWIFT CARD LOADED WITH A CHILD SEASON TICKET


3.1.Conditions of Use of Child Season Tickets loaded to a Child Swift Card


3.1.1. Child Swift Cards loaded with a Child Season Ticket are not transferable. The Child Season Ticket is for the sole use of the Customer only.


3.1.2. Any attempted use of a Child Season Ticket by a person not entitled to use it may result in the confiscation of the Child Swift Card and the issue of a penalty fare.


 3.1.3. By purchasing a Child Swift Card loaded with a Child Season Ticket, you agree to be bound by the terms and conditions applicable to the Child Season Ticket which are available at www.myswiftcard.com. For the avoidance of doubt, these Child Swift Terms and Conditions do not replace or override any other terms and conditions of the Child Season Ticket.


3.1.4. When purchasing a Child Season Ticket through a Direct Debit Scheme, separate terms and conditions will apply.  These Terms and Conditions do not replace or override the separate terms and conditions of the Direct Debit Scheme.


3.1.5. Child Season Tickets purchased through a Direct Debit Scheme will require a credit check.  The full Direct Debit Scheme terms and conditions are available at: https://www.networkwestmidlands.com/terms-conditions/child-direct-debit-tcs/     


3.2.The use of Child Season Tickets loaded to a Child Swift Card on bus


3.2.1. At the time of travel on bus the Child Swift Card must be presented to and placed on the electronic reader to verify entitlement to travel. The electronic reader will make an audible sound and/or display a light to indicate that it has successfully read the Child Swift Card and there is a valid Child Product allowing travel on the service. 


3.2.2. The Customer will not be able to travel on the service until the electronic reader has read the Child Swift Card and validated its travel rights.


3.2.3. Child Swift Cards that do not read or do not have a valid Child Product will not be accepted and a charge for the journey will be applicable. The Customer will not be able to continue to travel on the bus service until payment for the journey has been made or may be asked to alight the service and be subject to a penalty fare.


3.3. The use of Child Season Tickets loaded to a Child Swift Card on tram


3.3.1. At the time of travel on tram, the Child Swift Card must be presented to the member of staff, ticket inspector or other authorised officer and allow it to be read by any electronic reading device to verify entitlement to travel. The electronic reader will make an audible sound to indicate that it has successfully read the Child Swift Card and there is a valid Child Product allowing travel on the service. 


3.3.2. Child Swift Cards that do not read or do not have a valid Child Season Ticket will not be accepted and a charge for the journey will be applicable. The Customer will not be able to continue to travel on the tram service until payment for the journey has been made or may be asked to alight the service and be subject to a penalty fare.


3.4.The use of Child Season Tickets loaded to a Child Swift Card on train and at rail stations


3.4.1. At the time of travel on train, the Customer must show the Child Swift Card upon request by a member of staff, ticket inspector or other authorised officer and allow it to be read by any electronic reading device to verify entitlement to travel. The electronic reader will make an audible sound to indicate that it has successfully read the Child Swift Card and there is a valid Child Season Ticket allowing travel on the service. 


3.4.2. Child Swift Cards that do not read or do not have a valid Child Season Ticket will not be accepted and a charge for the journey will be applicable. The Customer will not be able to continue to travel on the train service until payment for the journey has been made or may asked to alight the service and be subject to a penalty fare.


3.4.3. When entering or exiting a gated rail station, the Child Swift Card must be presented to and placed on the electronic reader on the gate to verify entitlement to travel. When the Child Swift Card has successfully read the gates will open allowing the Customer to enter or exit the rail station.


3.4.4. The Customer will not be able to enter or exit a gated rail station until the electronic reader has read the Child Swift Card and validated its travel rights.


3.4.5. Child Swift Cards that do not read at a gated rail station or do not have a valid Child Season Ticket will not be accepted. 


3.5.Personalisation of a Child Swift Card loaded with a Child Season Ticket


3.5.1. A Child Swift Card loaded with a Child Season Ticket must be personalised with the photograph of the person for whom the Product was purchased for and printed on the Child Swift Card.


3.5.2. Photograph’s must adhere to the following criteria:


3.5.2.1. Head & shoulders only


3.5.2.2. In colour, not black and white


3.5.2.3. Taken against a light/plain background


3.5.2.4. With the Customer facing forward, looking straight at the camera


3.5.2.5. Only showing the Customer’s full uncovered face - No hats, sunglasses or scarves (unless worn for religious reasons)


3.5.2.6. Be in sharp focus.


 


4. PURCHASE OF A CHILD SWIFT CARD AND CHILD PRODUCTS


4.1. The Customer may purchase a Child Swift Card and/or a Child Product loaded to a Child Swift Card from a Travel Information Centre. The Customer may also purchase a Child Product to be loaded onto the Child Swift Card from an Independent Retailer.  It is the Customer’s responsibility to ensure that the Child Swift Card and/ or Child Product purchased is correct. 


4.2. Errors can only be rectified at a Travel Information Centre or an Independent Retailer at the time of sale. To report errors after this time Customers must contact Swift Support on 0345 075 6006 or at swiftsupport@centro.org.uk.


5. REPLACEMENT OF SWIFT CARDS AND REFUNDS


5.1. In the case of lost, stolen or damaged Child Swift Cards, Customers can apply for a replacement of their Child Swift Card. The Customer must notify the West Midlands Combined Authority immediately by contacting Swift Support on 0345 075 6006.


5.2. The Customer’s original Child Swift Card will be cancelled to prevent any unauthorised use.


5.3. A replacement fee of £7.50 will be payable by credit or debit card at the time of notifying the West Midlands Combined Authority. Additional charges may apply to the replacement of tickets.


5.4. Some Child Season Ticket providers may not allow for a replacement on their Child Season Tickets. Please check the Child Season Ticket terms and conditions before purchasing the Child Season Ticket.


5.5. Child Season Tickets will not be replaced if they have less than 7 days validity remaining at the time that the Child Swift Card is reported lost or stolen.


5.6. Subject to above, any remaining validity on the Child Season Ticket will be transferred to the Customer’s replacement Child Swift Card.


5.7. A replacement Child Swift Card will be despatched to the Customer within three (3) working days after notification.


5.8. The West Midlands Combined Authority will not be liable for any additional travel costs incurred whilst the Customer is awaiting the replacement Child Swift Card.


5.9. If the Child Swift Card is no longer required the Customer may be able to claim a refund on any remaining Season Ticket validity. However, an administration charge of £5.50 will be applicable.


5.10. Some Child Season Ticket providers may not allow for a refund on their tickets. Please check the Child Season Ticket terms and conditions before purchasing the Child Season Ticket.


5.11. Refunds on Season Ticket validity will be issued subject to the West Midlands Combined Authority’s discretion.


5.12. Child Season Tickets must have been valid for a minimum of 28 days with at least 7 days validity remaining. 90% of the outstanding validity of the ticket will be refunded, calculated from the date the West Midlands Combined Authority is notified or the day after the last use of the Child Product, whichever is later, less a £5.50 administration charge.


5.13. Once notice is given to the West Midlands Combined Authority of a refund, the Child Swift Card or Child Product(s) will be cancelled or blocked from the date of notification.


5.14. Customer’s will not be entitled to a refund if the Child Swift Card has been used fraudulently or if the Customer continues to use the Child Swift Card after reporting it lost.


5.15. Customer’s will not be entitled to a refund if the Child Swift Card is deactivated, cancelled or suspended in accordance with section 1.4.


 


6. LIABILITY


6.1. Subject to section 5.12, the West Midlands Combined Authority's liability to the Customer is limited to the amount of the value of any remaining Season Ticket validity at any given time to the extent permitted by English law.


6.2. Notwithstanding anything to the contrary contained herein, the West Midlands Combined Authority shall not be liable for any loss, damage, expenses, claims, liability or costs which the Child Swift Card Customer may suffer or incur in connection with:


6.2.1.  the use or issue of Child Swift Cards, including but not limited to the Child Swift Card failing to reach the Child Swift Card Customer by post;


6.2.2. a refusal to issue or a delay in issuing a Child Swift Card;


6.2.3. a Child Swift Card being “blocked” for a justified reason, including but not limited to the Child Swift Card being lost or stolen or if there is suspicion of fraud or misuse;


6.2.4. any period during which any equipment, software or system fails or is unavailable for processing the Child Swift Card for payment or collection of Child Products;


6.2.5. a delay in refunding any payment made on the Child Swift Card;


6.2.6. any loss or damage suffered as a result of the Customer failing to inform the West Midlands Combined Authority of any change of details or any failure to inform the West Midlands Combined Authority that the Child Swift Card has been lost, damaged or stolen as per section 5;


6.2.7. any loss suffered as a result of any Child Product being purchased where a service fails to run for any reason;


6.2.8. the cancellation of the Customer’s Child Swift Card by the West Midlands Combined Authority for any reason.


6.3. If a Child Swift Card Customer cannot travel due to any equipment, software or system for Child Swift Cards failing, the appropriate full fare will be charged by the relevant Participating Operator. Any such failure should be reported to the Swift Support Team who will investigate the failure.


6.4. The West Midlands Combined Authority shall not be liable to the Customer for any losses they may incur as a result of the Customer failing to notify the West Midlands Combined Authority of a change in the Customer’s personal details.


6.5. Where the Customer has purchased any Child Product using their Child Swift Card, the West Midlands Combined Authority shall have no liability to the Customer if they cannot use their Child Swift Card due to it or a service not being operational for any reason.


 


7. DATA PROTECTION AND YOUR INFORMATION


7.1. The West Midlands Combined Authority is a data controller for the purposes of the Data Protection Act 1998 (the Act). The West Midlands Combined Authority will process the Customer’s data in accordance with the Act and will use the Customer’s data for the following purposes:


7.1.1. To provide the Customer with the service they applied for and for ongoing administration of the service;


7.1.2. To allow West Midlands Combined Authority to improve products and services the West Midlands Combined Authority offer’s  to its Customer’s;


7.1.3. For research and analysis including travel patterns;


7.1.4. To enable the West Midlands Combined Authority to provide anonymous data to the Department for Transport if requested by them;


7.1.5. To enable the West Midlands Combined Authority to conduct surveys;


7.1.6. For the prevention and detection of crime including fare evasion;


7.1.7. To enable the West Midlands Combined Authority to comply with our legal and regulatory obligations;


7.1.8. To ensure that the West Midlands Combined Authority follow the Customer’s instructions correctly and to improve Customer service, the West Midlands Combined Authority may monitor and/or record any communication between the Customer and the West Midlands Combined Authority.


7.2. The West Midlands Combined Authority may use the Customer’s information for marketing purposes as follows:


7.2.1. To let Customer’s know about related products and or Services;


7.2.2. To send Customer’s offers on behalf of selected third parties which the West Midlands Combined Authority believe to be appropriate.


7.3. The West Midlands Combined Authority may contact the Customer for the above purposes by post, email, telephone or text messaging to SMS enabled devices depending on the information the Customer has provided to the West Midlands Combined Authority.


7.4. If the Customer does not wish to receive such information they may choose          not to do so by contacting Swift Support on 0345 075 6006 or at swiftsupport@centro.org.uk. The Customer may change their contact preferences at any time.


7.5. The West Midlands Combined Authority will only disclose the Customer’s information to others in the following circumstances:


7.5.1. When the West Midlands Combined Authority are legally obliged to do so;


7.5.2. When there is a duty to disclose in the public Interest;


7.5.3. Where disclosure is necessary to protect the West Midlands Combined Authority's interest (i.e. to detect crime or fare evasion);


7.5.4. Where the Customer gives the West Midlands Combined Authority permission to do so.


7.6. The West Midlands Combined Authority will retain the Customer’s information for the period that the Customer has a Child Swift Card registered in their name in order to comply with these terms and conditions.


For any queries regarding our terms and conditions or for a copy of this document in a form more suited to your personal needs, please contact our Swift Support Team at:


e-mail: Swiftsupport@tfwm.org.uk


Telephone: 0345 075 6006

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