Travelling by Metro
You never have to wait too long for the Metro with fast and reliable services arriving every 6-8 minutes throughout the day. Follow our guide below for an easy journey.
We also have a downloadable PDF of this guide.
1. Before you leave
Here you can decide the route, which modes of transport to use and check fare prices in advance. Use postcodes when planning your journey for more accurate results.
- It’s best to buy your ticket on the West Midlands Metro app, which is available to download from the app store, alternatively, bring contactless card or cash to pay onboard.
You can travel around the region at ease with our contactless travel card known as Swift card. We also have a full range of tickets available to search.
2. At the stop
- Find your platform by looking for signs or by using the real-time information screens that are found on each platform.
3. Getting on board
- When the tram arrives, press the button to open the doors, let people get off and board the tram.
All of our Metro stops have step-free access for wheelchair users and people with pushchairs.
4. During your journey
- Check for your stop by looking at the route diagrams and screens on board. Announcements are made as the tram approaches each stop.
- Buy or show your ticket to the conductor or scan your Swift card.
- Relax, enjoy the journey and make the most of your free time. This is a great time to watch your favourite series, read a book or catch up with some calls.
- Listen or look out for your stop.
- When the tram arrives at your stop, get off! And don’t forget your belongings.
Have you considered taking different forms of public transport to get around the West Midlands? Check out our other transport guides.