Network overview

Passenger Travel Advice

Only use public transport if you have no other travel options. This keeps our services safe and available for those who need them most. Walk, cycle or drive if you can but you should continue to stay at home as much as possible.

When making essential journeys stay apart. Do not crowd at doorways to get on board. Do not sit next to others where possible. Use mobile, smartcard or contactless payments. Social distancing is important to keep you and our staff safe.

Bus, train and tram services are being increased slowly as more people return to work however capacity will be limited. Updates from operators are available below. 


Real-time screens at bus stations and at bus stops are only showing National Express West Midlands services. Other operators are running and we are working hard to get their data back online. 

Stay Safe, Stay Apart

Your journey by public transport will be different from now on.

Please watch the video below for guidance on staying safe and apart before making any journeys.  Read more here 

Bus updates

See the latest updates about buses in the West Midlands

Train updates

See the latest updates about trains in the West Midlands

Tram updates

See the latest updates about trams in the West Midlands

Advice while travelling

The latest advice for travelling during the coronavirus outbreak, as well as your questions about ticket acceptance, cleanliness and at-stop information answered

Free shuttle bus service for NHS and social care staff

West Midlands Ring and Ride minibuses are being redeployed as free shuttle buses for NHS hospital staff and key workers supporting social care services across the region.

Have you started a new job during the outbreak?

If your new job or apprenticeship involves essential travel using public transport, check out the Workwise travel scheme for help towards the cost.

Ticket refunds

Guidance for getting a refund and what to do with your Direct Debit if you have not travelled due to the coronavirus outbreak.

Other service updates

See the latest updates about our contact centre, bus stations and travel centre

Exercising and travelling while social distancing

We have provided ways in how you can enjoy being physically active and travel outdoors responsibly and safely, minimising risk to your health and other members of the public by following social distancing best practises.

Find the latest cycling and walking travel advice plus see how you can fit outdoor exercise in your day. #KeepYourDistance

Plan your journey

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Swift Pay As You Go

If you pay cash fares to travel, PAYG is the smarter and cheaper way to travel by bus and tram in the West Midlands.

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