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Welcome back

Welcome back

Stay safe and keep moving

Your transport network is open and ready to get you where you need to go. 

Bus operators are running all services again with every bus back out on the road. Train and tram are operating with a few less services at certain times but are planning to be back to normal by September. 

Whether you are returning to public transport or a first-time user there are some things to keep in mind before you start your journey. Your safety is our number one priority, so we have had to make a few changes. Your journey will be a little different, but we have all the information you need to get you back on board.  

We have been working with operators continuously throughout the pandemic to make sure that, in line with Government guidance, measures are in place to get you where you need to go in a safe way.


Plan ahead, find the best time to travel

With limited capacity onboard, due to social distancing, it is now more important than ever for you to be able to plan ahead.

Find details on how you can find the quietest times to travel. 

Stay safe on public transport

We're working hard to keep everyone safe and there are things that you can do too:

  • Please wear a face covering in transport hubs and on board 

  • Keep space between yourself and others 

  • Carry hand sanitiser and wash your hands before and after travelling 

  • Pay for your tickets in advance or use contactless where possible 

Read the latest safety advice

What's being done to keep you safe

The safety of customers and staff is everyone's top priority. So, in line with government guidance, we have worked with operators to put in place extra measures:

  • Extra cleaning on buses, trains and trams

  • Measures to help guide you to keep your distance

  • The safer travel partnership is working to enforce the use of face coverings 

Car Sharing

You should try not to share a vehicle with those outside your household or support bubble.

If you need to, there is safety guidance for you to follow.

Car Sharing

Face Covering

You must wear a face covering when in a transport hub or onboard, unless exempt. We’ve pulled together lots of information on how to make your own face covering, how to dispose of one and where and when you need one. 

Face coverings

Flexible Travel

We know that the way people are working, and travelling has changed. This also means the tickets they need have changed. Discover a range of flexible tickets to suit you.

Ticket Finder

Direct Debit

If you have suspended a Direct Debit or travel pass due to COVID-19 and wish to reinstate it, you need to do this before 14 August 2020. After this date you will need to apply online as a new customer.

Reinstate Direct Debit

Get your roll and stroll on

Make this your Big Summer of Cycling and Walking. We're investing in healthy, greener and safer travel, to help you continue to roll & stroll.

Discover routes, safety tips, the fantastic projects in your area and much more. 

Get rolling & strolling

Bus updates

Find the latest updates on how bus operators are working to keep you moving safely in the West Midlands. 

Train updates

Find the latest updates on how train operators are working to keep you moving safely in the West Midlands. 

Tram updates

Find the latest updates on Metro are working to keep you moving safely in the West Midlands. 

Plan ahead

As service levels increase make sure you plan your journey before leaving home.

NHS travel

We are continuing to provide free shuttle services, or services on-demand in some locations, to support hospital staff getting to and from work. 

Started a new job?

If you've changed jobs recently, check out our Workwise scheme for help with up to 50% of the cost of travelling to work.