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Disability Awareness DVD

Welcome Aboard

Transport for West Midlands in partnership with National Express and the Bus Alliance have developed “Welcome aboard”, a bus driver disability awareness DVD to assist with disability awareness training for bus drivers.

It will help bus drivers in their dealings with customers who have different types of disabilities.  The DVD will help improve driver awareness and confidence and shows how to assist customers with visible and non-visible disabilities.

A positive bus driver customer experience will improve overall customer satisfaction and confidence in using public transport.

Take a look at the video sections below. 

Welcome Aboard Intro

Visual Impairment


Learning Difficulties


Mental health

Closing remarks

For more information on the DVD or if you have any comments/feedback or questions please contact or call 0121 214 7401

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