Make a payment

We now offer an online payment facility for the following products and services:

Replacing my lost Direct Debit travel pass

If you have lost your WMCA Direct Debit travel pass. You can pay to replace this through our replacement portal.

Before you start ordering your replacement, please make sure you have ready:

  • Your Direct Debit reference number (this starts with 600 and can be found on your bank statement or any correspondence we have sent you).
  • Your debit or credit card (there will be a fee of £7.50 to replace your lost pass).

 

Pay for your replacement

 

What happens next?

Once we have received your payment we will post your new pass out to you, please allow up to five working days for it arrive.

You must have a valid ticket to travel at all times. Refunds will not be given for tickets purchased for travel while waiting for your replacement to arrive.

Pay for my failed/missed Direct Debit travel pass

If we have contacted you about your failed Direct Debit payment for your travel pass, you can make this payment online, please follow the steps below:

 

Step 1

  • You will need to pay the amount that was included on the letter/email  by clicking the link below. You will need your account reference number (starting with 600) and your credit/debit card to complete the process. Alternatively you can settle the amount by contacting Ticketing Services (0345 303 6760).

 

Pay here

 

Step 2

  • If you have cancelled your Direct Debit with your bank, you will need to complete a new Direct Debit mandate form to continue on the scheme.

 

Please email your completed mandate to ticketing@tfwm.org.uk as soon as possible to minimise your travel disruption.

Pay for my failed Swift auto top up

If we have contacted you about your failed Swift pay as you go auto top up, you can make this payment online, please follow the steps below:

You will need to pay the amount that was included on the letter/email  by clicking the link below. You will need your Swift card number (starting with 6335970107) and your credit/debit card to complete the process. 

Pay here

 

Alternatively you can settle the amount by contacting Ticketing Services (0345 303 6760).

 

Pay for my network Class Pass

If you have contacted the education team (education@tfwm.org.uk) regarding school trip travel and have a quote, you can pay for your order here.

Pay here

Pay for my Metro Penalty Fare

If you have received a penalty fare whilst travelling on the Midland Metro you can make this payment online.

You will need your reference number 

 and your credit/debit card to complete the process. 

Pay here

 

Alternatively you can settle the amount by contacting Ticketing Services (0345 303 6760).

 

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Swift Pay As You Go


If you pay cash fares to travel, PAYG is the smarter and cheaper way to travel by bus and tram in the West Midlands.

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