Contact us

Your comments, views and suggestions

Here to help

We love to hear your comments, views and suggestions on our services, and we always respond giving you peace of mind your views are heard.

Use these links to get in touch about a ticket your have purchased, direct debit, or if you have lost your pass

If you've got a quick question, need information or want help to find the right ticket for you, why not tweet us @networkwm 

If your enquiry is more detailed, the West Midlands Combined Authority Customer Services Team can help, fill in the form below.

We aim to reply within 10 working days.

Please note, Network West Midlands provides information, ticketing products and the infrastructure at stops and bus stations. If you have a complaint about a specific bus, train or tram journey, it may be quicker to contact the operator directly.

Contact Us Form

You can also:


Write to:

Customer Services
16 Summer Lane
B19 3SD

Or call us on 0345 303 6760

Lines open 9am– 5pm Monday to Friday excluding bank holidays


In the event that you are dissatisfied with the response provided by a bus operator, the Bus Appeals Body can provide an independent review, please contact Bus Users UK, Terminal House, Shepperton, TW17 8AS

Tel: 0300 111 0001


Older person's pass

Apply, replace, renew online.

Find out more

Disabled person’s pass

Check if your eligible and how to apply.

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Corporate travel scheme

Information on how you and your colleagues can save.

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Direct debit

How to apply and questions answered.                                  

Find out more

Direct Debit

Your Direct Debit questions answered and the details you need to get in touch. 

Find out more

Lost Passes

Replacing a lost pass depends on where you purchased the ticket, find out who you need to get in touch with. 

Find out more

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