Whether you have an enquiry about a travel pass, bus stop or public transport in general, we are here to help.
You should find all the information you need below.
For Swift card and Direct Debit, please click here
Swift card number starts with 633 597 0112?
Then National Express West Midlands manage your account. Click below for information on how to contact them
For Older Person's Pass, please click here
For Disabled Person's Pass, please click here
For Child/16-18 tickets, please click here
For Student (18+) tickets, please click here
For all other tickets and passes, please click here
Buses, trains and trams are operated by private companies in the West Midlands.
Therefore, if you have an enquiry about a specific service or lost property, you will need to contact the operator directly.
All operators are listed here
In the event that you are dissatisfied with the response provided by a bus operator, Bus Users UK can provide an independent review. Please contact them on the details below:
Telephone: 0300 111 0001
Bus Users UK
In the event that you are dissatisfied with the response provided by a train operator, Transport Focus can provide an independent review. Please contact them on the details below:
Telephone: 0300 123 2350
Write to (no stamp needed):
PO Box 5594
Southend on Sea
To request a new stop or shelter, please click here
If you need to report a problem with our infrastructure, including
Please fill in our online form by clicking below and the team will attempt to fix this as soon as possible.
Thanks for taking the time to report an issue to us.
If your enquiry doesn't match the above subjects or is more detailed, our Customer Services team can help, just fill in the form below.
Please note we aim to reply within 10 working days, however some investigations may take longer. This is because we may need to liaise with an operator or third party in order to fully answer your query or complaint.
If you have a complaint, we will manage it in accordance with our Complaints Handling Procedure, as detailed here
If you still need our help, then we offer a number of different ways for you to contact us.
Click the blue icon on the screen
Available Monday to Friday 10am – 4pm and Saturday 9am – 1pm
0345 303 6760
Tickets, passes and Direct Debit - firstname.lastname@example.org
Swift - email@example.com
All other public transport enquiries - firstname.lastname@example.org
16 Summer Lane
Need help with a ticket or pass enquiry?
You can now speak to the Customer Services team through Live Chat!
Just click the blue icon on the screen
Please note it can take up to 8 weeks to process your application.
Would like to apply?
Please click below to find out more.
Spotted a problem with a stop, shelter or real time information screen?
Replacing a lost pass depends on where you purchased the ticket, find out who you need to get in touch with.