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Give us feedback

Feedback is important to us. It helps us improve our services. You can report a problem online if you’ve spotted something wrong with:

  • a bus shelter or stop
  • a park and ride site
  • an electronic display or printed information

You can also report anti-social behaviour online.

Buses, trains and trams in our region are run by different operators. You can contact an operator directly to feed back on any of their services.

You can also join a passenger feedback group:

Join the user testing group to improve our digital services

The user testing group helps us improve the way we communicate with you. If you join, you’ll help us improve our digital services like websites and apps.

If you’re interested, sign up to find out more. Anyone in the West Midlands can join this group.

Join our Youth Forum

We’re looking for young people to join our Youth Forum. If you’re aged between 12 and 24, you could help shape the future of public transport in the West Midlands.

The youth forum meets once per term. You’ll visit public transport operators and learn about the trams, trains and buses. You’ll be invited to give your views on transport decisions and campaigns.

Email youth.forum@tfwm.org.uk for an application form.

Join the West Midlands Metro Passenger Panel

If you use the tram, you can join the West Midlands Metro Passenger Panel.

The group meets 4 times a year. You’ll get the chance to discuss updates and changes to the tram system.

To get involved, contact customerservices@westmidlandsmetro.com.

Give feedback on cycling and walking improvements near you

We’re working with local authorities to make cycling and walking easier. The government is funding more than 45 temporary projects to do this. This is called the Emergency Active Travel Fund.

These projects include:

  • cycle lanes
  • pavement widening
  • redesigning public spaces to encourage more walking and cycling

You can find out more and have your say on the West Midlands Emergency Active Travel Fund website.

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