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Contact us

Contact an operator if your enquiry is about any of the following:

  • bus services
  • train services
  • tram services

This includes service issues, lost property and staff.


You can also check online for:


You can also visit a travel centre to get bus, train and tram travel information, tables and tickets.


Contact Customer Services if your enquiry is about any of the following:

  • season ticket or travel pass, including Swift
  • timetable information (printed or digital)
  • a bus stop or bus shelter
  • park and ride
  • cycling or walking
  • the Sprint bus 


Email us

For ticket/pass enquiries we'll get back to you within 2 working days.
For all other enquiries we'll get back to you within 10 working days.


Write to us

Customer Services
PO Box 9421
B19 3TR


Call us

Phone: 0345 303 6760

Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm
Sundays and Bank Holidays, Closed

Lost travel passes

Lost your travel pass?

You can replace the majority of these online!

Replace your lost pass

Blind and Disabled Pass Applications

Already applied?

Please note it can take up to 8 weeks to process your application.

Would like to apply?

Find out how to apply for a new Disabled Person’s Free Travel Pass.

Fix it

Spotted a problem with a stop, shelter or real time information screen?

Report a problem