Timetables
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Delay/Repay
The Delay/Repay scheme offers compensation to all London Midland passengers with a valid ticket who are delayed by more than 30 minutes. Delay/Repay applies on all journeys and to all ticket types, from daily tickets through to annual season tickets.
Passengers delayed on London Midland services between 30 and 59 minutes will receive compensation of 50% of the cost of the affected journey leg. Passengers delayed on London Midland services over 60 minutes will receive compensation of 100% of the cost of the affected journey leg. Compensation will normally be paid in National Rail Vouchers.
Compensation must be claimed by completing a Delay/Repay claim form, available at staffed stations or from the website, and returning it to London Midland.
Find out more about London Midland's Delay/Repay scheme and how it will work for you at www.londonmidland.com, at your local staffed station.
If travelling with another train operator, please contact that operator for details of their Passenger's Charter arrangements.
Journey Planner
