16-18 photocard

Save money on your travel

The Photocard costs £10 and entitles you to buy:

  • Child cash fares for travel to and from your school or college only
  • Child season tickets, valid for one week, four weeks or a term
  • Monthly Child Direct Debit tickets - the best value option

Child Term Tickets and Direct Debit tickets can be purchased without a valid 16-18 Photocard during August and September.

Remember to show your Photocard when you buy cash single fares and season tickets and keep it with you while travelling in case you’re asked to show it to the ticket inspector.

Eligibility

You’re eligible for a 16-18 Photocard if:

  • you live at a property where Council Tax is payable to one of the following councils: Birmingham, Coventry, Solihull, Dudley, Sandwell, Walsall or Wolverhampton.
  • you’re 16 years of age (or will be 16 within six weeks of your application for a 16-18 Photocard) and you’ll be under 18 years of age on 1 September of the current academic year, and
  • you’re in full-time education for not less than 12 hours per week and receive no payment or bursary for your studies (i.e. if you’re paid to study, for example, on an apprenticeship or work placement scheme, you’ll not be eligible).

Make sure you’re eligible for the 16-18 Photocard before buying a child rate season ticket of any duration. Refunds can't be given if you find out later that you're not eligible.

Apply online

Applications for the 2015/16 academic year have now closed. Applications for the 2016/17 academic year will open on Tuesday 16 August. Please check back then to apply for your new 16-18 Photocard.  

FAQ's

How long is it valid for?

One academic year – September to July.

Do I have to send a photograph?

No. You will have to upload a digital, passport size photograph during the online application process.

Your school or college may be able to help by making your student ID photograph available to use for the 16-18 Photocard.

I have not received my 16-18 Photocard, what do I do?

Check your 16-18 online account and the date of posting. All Photocards are sent by second class post. If it is more than five working days since the Photocard was posted, please call our Customer Services Team on 0345 303 6760. They will check your application history. If the original card is lost in the post, a new card will be ordered which will be posted first class or can be collected from Centro House.

Do I need to reapply next year?

Yes. The 16-18 Photocard is only valid for one academic year.

When can I reapply for next year's card?

If you’re still eligible and in full-time education you can reapply via your 16-18 online account. A new UVC code will be required.

Can I buy my travel ticket at the same time as the 16-18 Photocard?

No. Child season tickets must be purchased separately. During August and September only, Term season tickets and Child Direct Debit tickets can be purchased and used without a 16-18 Photocard but a valid 16-18 Photocard must be displayed with ALL child tickets from the 1 October. See details on all tickets and how to purchase.

Who needs to see my card?

You must produce a valid Photocard when you buy child rate fares on bus, train or metro services and when you buy child rate season tickets, or if you’re issued a free term ticket by your school, college or Education Authority.

A valid 16-18 Photocard must be displayed with all season tickets. The only exception is for Term and Direct Debit tickets which can be used without a valid 16-18 Photocard during August and September only.

Tickets and 16-18 Photocards can be withdrawn and confiscated if there is evidence of misuse or the Conditions of Use are not followed. 

Lost or stolen Photocards

Lost or stolen Photocards cost £5.00 to replace. You can order and pay £5.00 for a replacement Photocard through your 16-18 account. Login with your email address and password. Otherwise you can: Call our Customer Services Team on 0345 303 6760 to order and pay over the phone.

Or fill in a 16-18 Photocard Replacement Claim Form and post it with payment via cheque/postal order to Ticketing Delivery, Centro, 16 Summer Lane, Birmingham, B19 3SD.

Change of address

You can update your address through your online 16-18 account. 

Conditions of use

You’re eligible for a 16-18 Photocard if:

  • You live at a property within the West Midlands area and that property would be covered by councils in Birmingham, Coventry, Solihull, Dudley, Sandwell, Walsall or Wolverhampton for council tax purposes, and
  • you’re 16 years of age (or will be 16 within 28 days of your application for a 16-18 Photocard) and you’ll be under 18 years of age on 1 September of the current academic year, and
  • you’re in full-time education for not less than 12 hours per week and receive no payment or bursary for your studies (i.e. if you’re paid to study, for example, on an apprenticeship or work placement scheme you’ll not be eligible)
  • Please make sure you’re entitled to the 16-18 Photocard before buying a child rate season ticket of any duration. Refunds can't be given if you find out later you're not eligible. 

What can I do with a 16-18 Photocard?

  • Your 16-18 Photocard allows you to buy either a child cash fare, a child season ticket or a Child Direct Debit ticket from operators who are members of Centro’s Child Concessionary Fare Scheme ("the Scheme") with the following exceptions:
  • It can’t be used to purchase child day rate tickets, and
  • you must be able to present your card when purchasing your child cash fare or season ticket
  • Your card must be kept with your child season ticket at all times
  • The terms that apply to the use of child season tickets can be found on the ticket in question and/or on the leaflets and application forms published in relation to those tickets (Operators may have additional Conditions of Use that you should make yourself aware of when purchasing the ticket.)
  • Journeys outside of the West Midlands area will require you to pay an additional cash fare or to purchase a child rate add-on to your season ticket.

 When can I use my 16-18 Photocard?

  • Subject to the September exceptions below, you must produce your 16-18 Photocard when purchasing child rate season tickets
  • You must always produce your 16-18 Photocard to buy child cash fares at the time of travel
  • Child cash fares are only valid for travel:
    • to and from school/college (and that travel must be before 9.30am and between the hours of 3.30pm and 6.00pm) or
    • in connection with the school or college curriculum outside these times
    • between Monday and Friday and in term time
  • You must produce your 16-18 Photocard for inspection on each journey and when requested to do so 

What must I not do with my 16-18 Photocard?

  • Your 16-18 Photocard is valid for your use only. You mustn’t share it or otherwise allow others to use it. If you do so this will be considered a fraudulent use of the 16-18 Photocard and you will forfeit the right to use your 16-18 Photocard without right to a refund
  • You’re obliged to inform us and return your 16-18 Photocard if you cease to be eligible (i.e. if you move outside the relevant area or leave full-time education). The card should be returned to Ticketing Delivery, Centro House, 16 Summer Lane, Birmingham B19 3SD
  • By applying for your 16-18 Photocard you confirm that all information given to obtain your 16-18 Photocard is true and accurate. If we subsequently find out or are informed that the information given was not correct or accurate we reserve the right to confiscate or cancel your 16-18 Photocard and you will forfeit the right to use it
  • Your 16-18 Photocard is eligible for one academic year and you’ll need to reapply each academic year and prove your eligibility
  • Your 16-18 Photocard is not valid if it’s damaged, defaced or altered in any way
  • We may charge you for a replacement 16-18 Photocard if it’s lost, stolen or damaged. Loss or theft of or damage to your 16-18 Photocard should be reported to Centro immediately
  • Your 16-18 Photocard doesn’t guarantee you a seat on any journey and doesn’t give you priority over other passengers
  • You’re subject to the conditions of carriage of the Operators whose service you’re using. Operators may require you to leave a service if you behave inappropriately
  • We reserve the right to refuse to renew your Photocard or to cancel or confiscate it if you behave inappropriately or are found to have taken part in anti-social behaviour or criminal activity while using or waiting for bus, train or metro services. Anti-social behaviour is any behaviour that may cause harassment, alarm or distress to other passengers and employees on the network.

This could include but is not limited to:

  • Smoking
  • Verbal or physical abuse
  • Damage at stops or on transport
  • Graffiti and vandalism
  • Drinking alcohol or being intoxicated o Drug use or being intoxicated/under the influence of drugs
  • Rowdiness and/or being part of a group exhibiting intimidating behaviour including swearing or using inappropriate, threatening, or insulting language
  • Centro reserves the right to alter prices or Conditions of Use at any time and will make such changes known to you via networkwestmidlands.com
  • Centro reserves the right to refuse to reissue a pass at any time
  • We’ll treat any data you provide with us in line with data protection principles.

Further details can be found on our Privacy Statement

Under 16 Card


If you're under 16 this card can help you prove your age on public transport. 

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Student tickets


If you're over 18 and in education or aren't eligible for a 16-18 card, there are still great value tickets. 

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Child tickets


Term tickets and direct debit options are the cheapest way to travel for school. 

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