Check your state pension age at the Directgov website
Check you're eligible for the Centro area card: Check your postcode
If you are eligible.
Don't worry, you can apply for a replacement online, there will be a £7.50 administration fee.
Call us on 0345 303 6760
If your pass has been stolen and you have a crime reference number a replacement is free of charge.
It's a bit slower, but you can apply for a pass or replace a lost pass using the downloadable forms below.
Download the application form or call 0345 303 6760 and we will post a form to you.
Download Older persons application form an Older Persons Application Form </AE>
Post the form to us or prove yourself at a check and send outlet with:
1. Proof of age - one of the following: passport, medical card, driving licence, birth certificate.
For female applicants who have a different surname to their birth certificate - a marriage certificate.
2. Proof of address - Driving license or one of the following: council tax bill, utility bill, bank statement, NHS or DWP letter - no more than six months old.
The check and send location will stamp your form and may even post it for you. If they don't post it, please return it to: Centro Ticketing Team, 16 Summer Lane, Birmingham, B19 3SD.
If you are posting the application to us please send copies of your documents, not originals.
To apply for a replacement if you have lost your pass download this form, include a cheque or postal order payable to Centro, and post to Centro Ticketing Team, 16 Summer Lane, Birmingham, B19 3SD.
Download an Older Persons Replacement Form
We aim to get passes back to you in 2-3 working days.
If you have moved home, please tell us.
We like to keep our records up-to-date in case we need to contact you, especially if your pass is due to expire.
It's easy to do - call 0345 303 6760.
To validate your application you may need to visit a check and send outlet; don't forget to take your application form, a photo, and proof of age and address.
Older persons application form