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There is an extensive local rail network within the Network West Midlands area. London Midland operates the majority of local train services, with links to long distance services at main line stations.

Stations and trains are becoming more accessible. We are continuing to work with our partners at Network Rail and London Midland to improve station accessibility. New automatic audio announcement systems and electronic information screens have now been installed at all stations in the Network West Midlands area, which provide audible and visual information about the next train to arrive at the station.

Visit the Interactive rail map Map 

Advance booking and assistance

The accessibility of rail stations varies; it is recommended that you should always try to plan your journey so that you use stations best equipped and staffed to meet your needs. If you think you may need assistance at the station or on the train, please let the train operators know you are travelling. They are more than happy to assist disabled people, but require at least one working days advance notice to ensure their staff are available when needed.

If you need extra assistance to help you make your journey, contact National Rail Enquiries 08457 48 49 50 (Textphone 0845 60 50 600) or call into the Customer Reception or Travel Centre at Birmingham New Street Station.

Alternatively for travel assistance for London Midland local services:
Tel: 0800 092 4260
Textphone 0844 811 0134
Fax: 0845 051 8359
email londonmidland@maileu.custhelp.com

Visit the London Midland website


To provide the best possible service, you can assist the station staff by providing the following information:

  • The date you will travel and the time your train will leave
  • The destination station and any stations where you need to change trains
  • Exactly what assistance is required
  • How you will travel to and from your departure and arrival stations, for example taxi or private car, and whether someone is meeting you at your destination
  • Whether you will be travelling alone or with someone
  • Whether you will need a wheelchair at your departure and arrival stations
  • Any other relevant information you want to give.

Please provide similar details for your return journey if possible, especially if returning the same day.

Please try to give at least one working days notice of your journey. If you do not give notice, the normal level of service cannot be guaranteed. Please also note that buses may replace trains due to planned engineering works, especially during weekends and public holidays. If assistance is booked, then London Midland asks that you arrive at the station 20 minutes prior to the scheduled departure time.

Where stations are not accessible for a particular journey and no suitable alternative station exists, London Midland will provide a taxi (to suit your accessibility needs) to the nearest accessible station for your journey, at no additional cost. We recommend that you provide as much notice as possible to avoid having to wait for suitable alternative transport.
If you are buying tickets online, please note that you will be able to book travel assistance during this process.

Train facilities

Local services

Trains operated on local services allow ease of access to passenger accommodation for wheelchair users. A member of rail staff will provide an access ramp to enable you to board and alight - see the advance booking and assistance' section. Trains have push button operated powered sliding doors, flat wide entrances, good internal lighting, and handy grab rails. On most trains, the floor areas near the doors have a colour contrasting finish, together with door opening and closing buttons with colour contrasting surrounds and tactile and Braille text. On the Birmingham to Coventry line, 'Desiro' trains have been introduced on many journeys, which are accessible and meet the requirements of the DDA Rail Vehicle Accessibility Regulations. They include features such as audio and visual announcements, wheelchair accessible toilets and priority seats for disabled people. 


National services

On many longer distance trains, there are dedicated wheelchair spaces, which can accommodate a wheelchair or foldable scooter and user. A member of rail staff will provide an access ramp to enable you to board and alight. There are priority seats close to the doorways and toilets on many London Midland services. Some trains have automatically opening internal doors and audio and visual announcements are made about approaching stations, and services. Many longer distance trains now have wheelchair accessible toilets on board. A catering service, if provided by the train company, will be provided at your seat if you are unable to get to the buffet.


London Midland Disabled People's Protection Policy (DPPP)

The DPPP sets out London Midland's policies and services for disabled people and explains how the company assists disabled passengers to use their stations and trains.

London Midland's current DPPP is being updated in light of recent changes to our ticket office opening hours and improvements to facilities at a number of our stations. This review, consultation and publication should be completed in early 2013, but in the meantime the current document will have the majority of the information you need. If it doesn't answer a specific question you have, please write, telephone or email our Customer Relations Team at the number and addresses below.


London Midland Customer Relations Team,
PO Box 4323, Birmingham B2 4JB

Telephone 0844 811 0133 Fax 0121 654 1234
Email comments@londonmidland.com

A copy of this document is available on request in languages other than English and in alternative formats such as audio CD, Braille, Easy Read or Large Print.

A PDF version is available at www.londonmidland.com/accessibility

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