We use cookies to improve your experience of this website. To find out more information about our cookies, please see our privacy policy.

Disabled persons pass

Buy a Disabled Coachcard and save


Are you eligible?

The Transport Act 2000 sets out seven qualifying conditions for disability passes which are very specific, and your disability must be a long term condition.

The seven categories are: 

A. Registered blind or partially sighted

B. Severely or profoundly deaf

C. Without speech

D. Disability or injury which has a substantial and adverse effect on ability to walk

E. Loss of the use of both arms or without arms

F. Learning disability

G. Would be refused a licence to drive a motor vehicle, or have had a licence withdrawn, on the grounds of physical fitness, other than on the ground of persistent misuse of alcohol or drugs; for example:
                      - Uncontrolled epilepsy
                      - Severe mental disorder
                      - Liable to sudden attacks of giddiness or fainting
                      - Established dementia conditions
                      - Inability to read a registration plate in good light at 20.5m (with lenses)

This list is not comprehensive - if in doubt please call us on 0345 303 6760

To view how we process and assess your application read the Centro Method Statement:

pdf icon Download Centro's Method Statement


If you think you're eligible

Download and complete one of the forms below and post it to:
Centro, PO BOX 9421, Birmingham, B19 3TR or call 0345 303 6760 and we will post a form to you.

pdf icon Download Disability Pass application form

pdf icon Download Disability Pass application form - large print

pdf icon Download Application Form guidance notes

pdf icon Download Application form guidance notes - large print

pdf icon Download Easy Read application form

The form below can be filled out on your computer using the free version of Adobe Acrobat.

Once you've completed the form simply print out pages 9 to 22, attach your photo to page 9 and sign page 20.

pdf icon Download Easy Read application form - web fillable

Remember to include a passport size photo, read and sign the declaration, and include all the documents the form asks for to ensure your application is processed.

We aim to process applications within six weeks.

We may write to you to request more information or ask you to attend a medical assessment.

Lost your pass?

If you have lost your pass you can

Replace my pass

or apply for a new one by phone, in person or by post.

By phone - Please call 0345 303 6760 to apply for a replacement pass (an administration charge will apply).

In person - Visit a Travel Information Centre and order and pay for your replacement today.

Your pass will be posted first class to your address. (Birmingham New Street and Wolverhampton Bus Station only).

By post - Download this form, include a cheque or postal order payable to Centro, and your photograph (if you would like to change it) and post to Centro Ticketing Team, 16 Summer Lane, Birmingham, B19 3SD.

pdf icon Download Replacement Pass Form

We aim to get passes back to you in two to three working days.


Had your pass stolen?

Call us on 0345 303 6760

If your pass has been stolen and you have a crime reference number a replacement is free of charge.


If you're unsure about anything, please get in touch by calling 0345 303 6760.