Your comments, views and suggestions
We love to hear your comments, views and suggestions on our services, and we always respond giving you peace of mind your views are heard.
If you've got a quick question, need information or want help to find the right ticket for you, why not tweet us @networkwm
If your enquiry is more detailed, the West Midlands Combined Authority Customer Relations Team can help, fill in the form below.
We aim to reply within 10 days.
Please note, Network West Midlands provides information, ticketing products and the infrastructure at stops and bus stations. If you have a complaint about a specific bus, train or tram journey, it may be quicker to contact the operator directly.
You can also:
16 Summer Lane
Or call us on 0345 303 6760
Lines open 9am– 5pm Monday to Friday excluding bank holidays
In the event that you are dissatisfied with the response provided by a bus operator, the Bus Appeals Body can provide an independent review, please contact Bus Users UK, Terminal House,
Shepperton TW17 8AS
Tel: 0300 111 0001
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