Please click on the links below to view either Adult or Child direct debit FAQs -

Adult Direct Debit FAQs

Child Direct Debit FAQs

Direct Debit Guarantee


 

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  • If there are any changes to the amount, date or frequency of your Direct Debit, Centro will notify you 20 working days in advance of your account being debited or as otherwise agreed. If you request Centro to collect a payment, confirmation of the amount and date will be given to you at the time of the request
  • If an error is made in the payment of your Direct Debit by Centro or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society
  • If you receive a refund you are not entitled to, you must pay it back when Centro asks you to • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.


For more information please contact the Direct Debit team on 0121 214 7088



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Network West Midlands is a partnership between Centro and bus, rail and tram operating companies within the West Midlands County to promote increased public transport use. To visit our partners website please click here.