Network West Midlands

Bus Stops & Shelters

Centro is committed to providing passenger waiting facilities of the highest standard in order to enhance the experience of travelling by bus.

Bus shelters

There are approximately 13,500 bus stops scattered throughout the West Midlands. Of these, around 5,000 have a passenger shelter about 1,500 of which are 'Showcase' shelters featuring raised kerbs that enable easy-access boarding for wheelchairs and buggies. 'Showcase' shelters are being installed along selected routes in partnership with bus companies and local authorities the latter providing the bus lanes and other bus priority measures that help speed up journey times.

In addition, Centro is currently completing a major programme to upgrade older shelters with our latest attractive 'Transit' style of shelter (pictured above most of which feature lights and seating. Centro is also trialling the installation of CCTV cameras in our shelters.

Better at-stop information

Centro has invested heavily in new, computerised facilities that can create a unique poster and flag for each stop. Each poster will also feature a stop code that you can us to receive timetable information via your mobile phone.

Cleaning and maintenance

Centro invests heavily in the cleaning and maintenance of our bus stops and shelters' the cost of which is wholly financed from income we receive from shelter advertising. All shelters are cleaned on a weekly basis. Showcase shelters are visited on a daily basis.

We rely on members of the public to help us too. We will respond on the same day if the incident is considered serious and the site needs to be made safe.

Frequently Asked Questions

Click here to see our Bus Stop and Shelter FAQ.

To report missing or incorrect information at a stop or shelter or faults with electronic displays.
To report damage to a shelter or stop.
To request a new shelter or stop.

Network West Midlands is a partnership between Centro and bus, rail and tram operating companies within the West Midlands County to promote increased public transport use. To visit our partners website please click here.