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Contact Us

Find out more about Network West Midlands

Find out more about Centro

Click the quick links below for more information.

Local Travel Information Centres

Journey Planning

Tickets and Passes

Concessionary Ticketing

Your Comments and Suggestions

Report any Damage

Lost Property

Privacy Policy


Local Travel Information Centres

There are two Network West Midlands Travel Information Centres - Birmingham New Street Rail Station and Wolverhampton Bus Station.

Journey planning, timetables and maps are available - you can also buy local travelcards.


Journey Planning

Please visit our Journey Planner for local bus, train and Metro journey planning 
Tel: 0871 200 22 33

For national journey planning visit the TransportDirect website.

For rail journey planning visit National Rail website.
National Rail Enquiries: 0845 7 48 49 50


Tickets and Passes

Use our ticket search facility to find the ticket or pass that best suits your journey requirements. 

You can buy some tickets online. Click Here

Tickets and passes are available from the networkn2Local Travel Information Centres at Birmingham New Street and Wolverhampton.


Adult Tickets

For information, replacements and cancellations of networkn2train, networkn2network and Adult networkn2bus tickets purchased by monthly Direct Debit or through our Corporate scheme and replacement of lost or stolen Student networkn2network Term tickets, please contact the Centro Sales Team.

Email: directsales@centro.org.uk

Tel: 0121 214 7550

Lines are open from 9am to 5pm Monday to Thursday and 9am to 4.45pm Friday.


Child Tickets

Centro's Concessionary Ticketing Department processes Under 16 and 16-18 Photocards for children who are residents of the West Midlands County.

If you are under 16 and have lost a pass valid for a term or more click here for a replacement form.

If you are 16-18 and have lost your photocard and a term pass click here for a replacement form.

If you are 16-18 and have lost the photocard click here for a replacement form.

Email: ticketing@centro.org.uk

Tel: 0845 303 6760

Lines are open from 9am to 5pm Monday to Friday.

Child networkn2network, networkn2bus and networkn2train tickets purchased by monthly Direct Debit are administered by Centro, for information, replacements and cancellations of these Child Direct Debit tickets - contact the Direct Sales Team on 0121 214 7550.


Concessionary Ticketing

Centro's Concessionary Ticketing Department administer Concessionary Passes for Older People and eligible Disabled who are residents of the West Midlands County.

If you have lost your Concessionary Pass, require a replacement, wish to advise us of a change of details or have any other queries relating to Concessionary Ticketing contact the Centro Ticketing Team.

Email: ticketing@centro.org.uk

Tel: 0845 303 6760

Lines are open from 9am to 5pm Monday to Friday.


Centro Concessionary Ticketing Team
Centro House Annexe
16 Summer Lane
Birmingham
B19 3SD

Map with directions to Centro House


Comments & Suggestions

If you would like to make a comment about a public transport service or facility you should contact the responsible organisation in the first instance.

If you know the name of the bus or train operator and wish to contact them directly, contact details for the bus and train operators can be found by following the links below:

Bus Train or Metro Operators

A number of bus services or parts of bus services are subsidised by Centro and we are always interested to hear of problems relating to subsidised services. If you are unsure if your service is subsidised or unsure which bus or train operator is responsible for the service you wish to comment on, please contact us. Also, if you wish to make a general comment about public transport services or enquire about anything else that we are responsible for, please click here to contact Centro Customer Relations.

Tel: 0121 214 7214

Lines are open from 8.45am to 5.15pm Monday to Thursday and 8.45am to 4.45pm Friday

By post:

Centro Customer Relations
Centro House
16 Summer Lane
Birmingham
B19 3SD


Bus Shelter Damage

To report damage to a bus shelter or stop Click Here

If a bus stop requires immediate attention, please call us on 0121 214 7171 Monday to Friday 9am to 5pm or call Traveline on 0871 200 22 33, who will pass the details to a member of our out-of-hour call-out team.

For more information on bus stops and shelters Click Here


Lost Property

If you have lost something on a bus, train or Metro, please contact the Bus Train or Metro Operators directly to recover lost property.



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