Bus Stops & Shelters
FREQUENTLY ASKED QUESTIONS(2)
WHY ARE BUS SHELTERS PAINTED IN DIFFERENT COLOURS?
Centro-WMPTA’s bus shelters have traditionally been painted green-and-yellow, though various route-branding initiatives over the years may have resulted in some shelters appearing in other colour schemes. We have now begun repainting our shelters in the new Network West Midlands colours of blue and orange (or, in Coventry, Primelines two-tone blue).
In town centres some local authorities may have specified shelters of certain types and colours in order to better complement heritage initiatives.
Some bus shelters on private land (such as supermarkets, airports and shopping centres) may not be the property of Centro-WMPTA and may have been painted in the corporate colours of their owners.
WHAT CAN I DO ABOUT OVERHANGING TREES, OR BROKEN AND UNEVEN PAVEMENTS AT BUS STOPS?
Maintenance of the actual footway is the responsibility of your local council. Use the list of external websites below to find out how you can report these issues to your council.
WHAT CAN I DO ABOUT PROBLEMS WITH LITTER AT BUS STOPS?
Although our cleaning contractors will sweep up litter at bus stops, if you have issues with the installing and emptying of litter bins at bus stops these should also be addressed to your local council using the external websites below.
WHY DON’T ALL BUS SHELTERS HAVE LIGHTS FITTED?
Until now Centro-WMPTA has been dependent upon the available supply of mains electrical power Where a shelter is remote from such supply installing it can be an expensive and time-consuming process.
We are now introducing a new generation of bus shelters with roof-mounted solar panels. These shelters are more environmentally-friendly and avoid the cost and disruption of installing electrical supplies via underground cables.
WHY DO SOME ‘REAL TIME’ ELECTRONIC DISPLAYS NOT SHOW ALL THE BUSES CALLING AT THAT PARTICULAR STOP?
Bus companies are gradually installing the necessary satellite tracking equipment for their buses, so not all services calling at a stop may be displayed. Even on ‘real time’ equipped routes buses may sometimes have to be drafted in from elsewhere which may not be fitted with tracking devices.
WHY DOES MY BUS STOP NOT PROVIDE DETAILS OF SCHOOL BUSES?
Dedicated school buses that are provided under contract to local education authorities are generally not shown by Centro-WMPTA on either bus stop flags or timetable posters. Information about these services can usually be obtained either directly from the school concerned or by calling Traveline on 0870 608 2 608.
WILL MY BUS AUTOMATICALLY CALL AT MY STOP IF I AM WAITING THERE?
It is the responsibility of all passengers to ensure that they clearly hail the bus they wish to board as it approaches the stop.
This is especially important if the stop is served by more than one route, and where the driver may assume that if you do not flag down his bus it is because you are waiting for a different service.
Please note that, for safety reasons, bus drivers are not permitted to allow passengers to board or alight from points other than dedicated stops.
If a bus service is consistently refusing to call at a stop – despite the at-stop information stating that it should – please click here to contact Centro-WMPTA's Customer Relations Deprtment.
WHY ARE THERE NO MARKED-UP STOPS FOR BUSES USING MY LOCAL ESTATE?
Some sections of routes have traditionally been considered ‘hail-and-ride’, where buses will pick up or set down passengers at any point. For reasons of passenger safety, over the next few years these arrangements will be progressively phased out and proper recognised bus stops will be installed.
WHAT CAN I DO IF BUSES ARE USING THE STOP OUTSIDE MY HOUSE TO ‘LAY-OVER’?
Laying-over is the term used when buses need to wait before their next journey, and usually occurs at terminus points. Drivers are instructed to switch off their engines while waiting, especially in residential areas. If you have a complaint you should contact the the bus company concerned, providing details of dates, times and vehicle registration numbers. If you are unsure how to contact a bus company, please call Centro-WMPTA’s Customer Relations on 0121-214 7214, who may be able to help.
To report missing or incorrect information at a stop or shelter |
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To report damage to a shelte ror stop. |
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To request a new shelter or stop. |
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External links to local authorities
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Bus Timetables | Ticket Sales | Bus Maps
To report a damaged shelter or request a new shelter please use the links above